Reports come from:
- Social media (Facebook, twitter) - council pages and private messages
- Phone
- Web form
Issues with internal processes to handle the reports via social media
The issue is taken from social media and into a request system?
What data is needed?
Would council implement solutions?
Need to close the loop
- Acknowledge the receipt of the request
- Updates on actions
- Resolution of request
Can we monitor other forums?
Monthly reporting of requests
