You can use the API to get the request information.
{% api-method method="get" host="https://api.tiledesk.com" path="/v1/:project_id/requests" %} {% api-method-summary %} Get all requests {% endapi-method-summary %}
{% api-method-description %} Allows an account to list all the requests for the project. {% endapi-method-description %}
{% api-method-spec %} {% api-method-request %} {% api-method-path-parameters %} {% api-method-parameter name="project_id" type="string" required=true %} the Project Id is a unique code assigned to your project when you create it in Tiledesk. {% endapi-method-parameter %} {% endapi-method-path-parameters %}
{% api-method-headers %} {% api-method-parameter name="Authorization" type="string" required=true %} authorization token. Basic Auth or JWT {% endapi-method-parameter %}
{% api-method-parameter name="Content-Type" type="string" required=true %} use "application/json" value {% endapi-method-parameter %} {% endapi-method-headers %}
{% api-method-query-parameters %} {% api-method-parameter name="sortField" type="string" required=false %} what field to sort the results by. {% endapi-method-parameter %}
{% api-method-parameter name="direction" type="string" required=false %} sort direction: 1 or -1. Return the results in ascending or descending order. defaults to desc {% endapi-method-parameter %}
{% api-method-parameter name="page" type="string" required=false %} what page of results to fetch. defaults to first page. {% endapi-method-parameter %} {% endapi-method-query-parameters %} {% endapi-method-request %}
{% api-method-response %} {% api-method-response-example httpCode=200 %} {% api-method-response-example-description %}
{% endapi-method-response-example-description %}
{
"perPage":40,
"count":179,
"requests":[
{
"_id":"5c81593adf767b0017d1aa67",
"updatedAt":"2019-03-07T17:48:05.934Z",
"createdAt":"2019-03-07T17:47:38.405Z",
"request_id":"support-group-L_OG76RYhR0XFiMf2PK",
"requester_id":"5c81593adf767b0017d1aa66",
"first_text":"first text message",
"department":"5c34ba232c62730016da250e",
"sourcePage":"https://www.tiledesk.com",
"language":"it",
"userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.119 Safari/537.36",
"id_project":"5b55e806c93dde00143163dd",
"createdBy":"5c81593adf767b0017d1aa66",
"__v":2,
"waiting_time":21709,
"agents":[
{
"__v":0,
"createdBy":"5aaa99024c3b110014b478f0",
"user_available":true,
"role":"admin",
"id_user":"5ab0f3fa57066e0014bfd71e",
"id_project":"5b55e806c93dde00143163dd",
"createdAt":"2018-10-03T14:40:19.521Z",
"updatedAt":"2019-03-07T17:47:38.405Z",
"_id":"5bb4d4d39214830015742b00"
}
],
"tags":[
],
"messages_count":7,
"participants":[
"5aaa99024c3b110014b478f0"
],
"status":200,
"lead":{..}
}
...
]
}
{% endapi-method-response-example %} {% endapi-method-response %} {% endapi-method-spec %} {% endapi-method %}
Example
curl -v -X GET -H 'Content-Type: application/json' -u andrea.leo@f21.it:123456 https://api.tiledesk.com/v1/5b55e806c93dde00143163dd/requests
{% api-method method="get" host="https://api.tiledesk.com" path="/v1/:project_id/requests/:id" %} {% api-method-summary %} Get a request by id {% endapi-method-summary %}
{% api-method-description %} Fetches a lead by his or her request_id {% endapi-method-description %}
{% api-method-spec %} {% api-method-request %} {% api-method-path-parameters %} {% api-method-parameter name="id" type="string" required=true %} the request identifier {% endapi-method-parameter %}
{% api-method-parameter name="project_id" type="string" required=true %} the Project Id is a unique code assigned to your project when you create it in Tiledesk. {% endapi-method-parameter %} {% endapi-method-path-parameters %}
{% api-method-headers %} {% api-method-parameter name="Authorization" type="string" required=true %} authorization token. Basic Auth or JWT {% endapi-method-parameter %}
{% api-method-parameter name="Content-Type" type="string" required=true %} use "application/json" value {% endapi-method-parameter %} {% endapi-method-headers %}
{% api-method-query-parameters %} {% api-method-parameter name="sortField" type="string" required=false %} what field to sort the results by. {% endapi-method-parameter %}
{% api-method-parameter name="direction" type="string" required=false %} sort direction: 1 or -1. Return the results in ascending or descending order. defaults to desc {% endapi-method-parameter %}
{% api-method-parameter name="page" type="string" required=false %} what page of results to fetch. defaults to first page. {% endapi-method-parameter %} {% endapi-method-query-parameters %} {% endapi-method-request %}
{% api-method-response %} {% api-method-response-example httpCode=200 %} {% api-method-response-example-description %}
{% endapi-method-response-example-description %}
{
"_id":"5c81593adf767b0017d1aa67",
"updatedAt":"2019-03-07T17:48:05.934Z",
"createdAt":"2019-03-07T17:47:38.405Z",
"request_id":"support-group-L_OG76RYhR0XFiMf2PK",
"requester_id":"5c81593adf767b0017d1aa66",
"first_text":"first text message",
"department":"5c34ba232c62730016da250e",
"sourcePage":"https://www.tiledesk.com",
"language":"it",
"userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.119 Safari/537.36",
"id_project":"5b55e806c93dde00143163dd",
"createdBy":"5c81593adf767b0017d1aa66",
"__v":2,
"waiting_time":21709,
"agents":[
{
"__v":0,
"createdBy":"5aaa99024c3b110014b478f0",
"user_available":true,
"role":"admin",
"id_user":"5ab0f3fa57066e0014bfd71e",
"id_project":"5b55e806c93dde00143163dd",
"createdAt":"2018-10-03T14:40:19.521Z",
"updatedAt":"2019-03-07T17:47:38.405Z",
"_id":"5bb4d4d39214830015742b00"
}
],
"tags":[
],
"messages_count":7,
"participants":[
"5aaa99024c3b110014b478f0"
],
"status":200,
"lead":{..}
}
{% endapi-method-response-example %} {% endapi-method-response %} {% endapi-method-spec %} {% endapi-method %}
Example:
curl -v -X GET -H 'Content-Type: application/json' -u andrea.leo@f21.it:123456 https://api.tiledesk.com/v1/5b55e806c93dde00143163dd/requests/support-group-L_OG76RYhR0XFiMf2PK