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Only file-owners edits are stored back to owncloud #257
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Hello, @janholubek, I can not reproduce issue. The problem occures only with files in folders? Are you using any apps for folders or users? |
Hi @HelenBelova17, thanks for your answer. I just tried the procedure with a standard user in his root (no parent directory), but the problem is the same. Anyway I'm quite sure we don't use any unusual app. Enabled:
Disabled:
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I'm also in contact with official ONLYOFFICE-Support concerning this issue, and thanks to their hint I found some suspicious lines in ownCloud log file:
We migrated from Private Key to Master Key encryption to use ONLYOFFICE, so no idea, why ownCloud asks for a Private Key in line 3... |
Hello @janholubek, we suppose the problem is in Master Key encryption. We are trying to reproduce the issue once again. We will notify you as soon as there is any result. |
Could you please specify if the problem recurs with the last version of the app? |
Hi,
we installed the latest version of ONLYOFFICE Integration edition and connected it to our ownCloud. Unfortunately we discovered, that changes in a document are only saved if the file-owner is involved. Our ownCloud is structured in such a way that all folders are owned and shared by the admin. If other users (with writing permissions) edit documents in those folders, the ownCloud files don't get changed.
The changes are viewable in the editor for a few hours (probably due to a cache of the document server) and if the admin adds for example a space character, the ownCloud file gets changed and can by synched via the desktop client. But if he is not involved, the file is corrupted the next day. ONLYOFFICE states "Error: Download failed" and the desktop client claims: "The downloaded file is empty despite the server announced it should have been x MB." For testing purposes I shared a folder as a test user: Now he's the owner, his edits were stored, other ones were not.
I'll copy some config details from another issue in ownCloud itself, hoping it contributes to a solution. If you have any further questions, let me know. For more technical details I'll have to ask our hosting partner.
Operating system: CentOS Linux release 7.6.1810 (Core)
Web server: Apache (on Managed Cloud Service)
Database: MySQL
PHP version: 7.1.28
ownCloud version: 10.0.10.4
Are you using external storage, if yes which one: no
Are you using encryption: yes
Are you using an external user-backend, if yes which one: Webdav
document server log: no abnormalities according to our hosting partner
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