An error occurred while processing this request. Please see the system administrator for assistance.

[vbottu]

Getting this error while trying to login

[2021-06-17 13:28:39,319][XNIO-1 task-1] ERROR ConfigSys - Could not process request java.lang.NullPointerException: null at com.tremolosecurity.proxy.auth.FormLoginAuthMech.doPost(FormLoginAuthMech.java:151) ~[unison-server-core-1.0.20.jar:?] at com.tremolosecurity.proxy.auth.AuthMgrSys.doAuthMgr(AuthMgrSys.java:193) ~[unison-server-core-1.0.20.jar:?] at com.tremolosecurity.embedd.NextEmbSys.nextSys(NextEmbSys.java:126) ~[unison-server-core-1.0.20.jar:?] at com.tremolosecurity.proxy.auth.AzSys.doAz(AzSys.java:89) ~[unison-sdk-1.0.20.jar:?] at com.tremolosecurity.embedd.NextEmbSys.nextSys(NextEmbSys.java:111) ~[unison-server-core-1.0.20.jar:?] at com.tremolosecurity.proxy.auth.AuthSys.doAuth(AuthSys.java:118) ~[unison-server-core-1.0.20.jar:?] at com.tremolosecurity.embedd.NextEmbSys.nextSys(NextEmbSys.java:105) ~[unison-server-core-1.0.20.jar:?] at com.tremolosecurity.proxy.ConfigSys.doConfig(ConfigSys.java:293) [unison-server-core-1.0.20.jar:?] at com.tremolosecurity.embedd.NextEmbSys.nextSys(NextEmbSys.java:93) [unison-server-core-1.0.20.jar:?] at com.tremolosecurity.filter.UnisonServletFilter.doFilter(UnisonServletFilter.java:290) [unison-server-core-1.0.20.jar:?] at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:68) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.RedirectDirHandler.handleRequest(RedirectDirHandler.java:68) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:132) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) [undertow-core-2.1.3.Final.jar:2.1.3.Final] at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46) [undertow-core-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60) [undertow-core-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43) [undertow-core-2.1.3.Final.jar:2.1.3.Final] at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) [undertow-core-2.1.3.Final.jar:2.1.3.Final] at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) [undertow-core-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:269) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:78) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:133) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:130) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:249) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:78) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:99) [undertow-servlet-2.1.3.Final.jar:2.1.3.Final] at io.undertow.server.Connectors.executeRootHandler(Connectors.java:370) [undertow-core-2.1.3.Final.jar:2.1.3.Final] at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:830) [undertow-core-2.1.3.Final.jar:2.1.3.Final] at org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35) [jboss-threads-3.1.0.Final.jar:3.1.0.Final] at org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:2019) [jboss-threads-3.1.0.Final.jar:3.1.0.Final] at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1558) [jboss-threads-3.1.0.Final.jar:3.1.0.Final] at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1449) [jboss-threads-3.1.0.Final.jar:3.1.0.Final] at java.lang.Thread.run(Thread.java:748) [?:1.8.0_282]

[mlbiam]

did you bookmark the login form? usually happens when your go directly to the JSP page instead of first going to / or /scale/index.jsp

[vbottu]

@mlbiam , I did not bookmark it the actual error is this You are not authorized for failed authentication. If you feel you received this message in error, please contact your system administrator or help desk.
and in the logs is see this
[2021-06-17 13:43:26,685][XNIO-1 task-1] INFO AccessLog - SRCH op=2 con=1 base='DC=*****,DC=****' filter='(uid=*****)' scope='2' attribs='' [2021-06-17 13:43:26,690][XNIO-1 task-1] INFO AccessLog - RESULT op=2 con=1 result=0 time=5 [2021-06-17 13:43:26,695][XNIO-1 task-1] INFO AccessLog - BIND op=3 con=2 dn='CN=******\, ******,CN=Users,DC=******,DC=*****' [2021-06-17 13:43:26,704][XNIO-1 task-1] INFO AccessLog - RESULT op=3 con=2 result=49 time=9 [2021-06-17 13:43:26,704][XNIO-1 task-1] INFO AccessLog - [AuFail] - scale - https://k8s**.******.com/auth/formLogin - cn=none - enterprise_idp [*.*.*.*] - [f589a48ee032be1e89b2bb8f1f32aeb38d2531fdb]

[mlbiam]

[2021-06-17 13:43:26,695][XNIO-1 task-1] INFO AccessLog - BIND op=3 con=2 dn='CN=******\, ******,CN=Users,DC=******,DC=*****' 
[2021-06-17 13:43:26,704][XNIO-1 task-1] INFO AccessLog - RESULT op=3 con=2 result=49 time=9

the bind to your ldap server is failing. (result=49 means that your AD/LDAP is rejecting the credentials.