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Community Triage Process

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VenkyOS edited this page Jan 13, 2021 · 36 revisions

TLDR; This document describes out community triage, how it works, who does it and what to expect. Questions? justin.woo@seagate.com

Triage members:

Process:

  1. If the problem has not already been resolved by someone outside the triage team.
    1. Acknowledge within 24 hours that we have seen the issue (excluding weekends, holidays, PTO)
    2. Reproduce the issue and acknowledge whether we can/cannot reproduce the issue.
    3. Stay on the issue until it’s closed
    4. If necessary, engage a member of the engineering team to help. Continue to stay on to make sure that person properly and expeditiously handles the issue. Officially, Mukul Malhotra provides L2 support for us.
    5. If it requires more than 4 hours of support then make sure issue is in github project-board and properly assigned and updated.
  2. Report summary in #cortx-community-triage
  3. Document it (if needed) to help the community not run into the same issue in the future
  4. Post a daily status (excluding weekends, holidays, PTO) in the Slack cortx-community-triage channel (even if no issues were seen).

Distribution of responsibilities:

Repo Responsibility
main Justin + Saumya (Venky for VM/OVA issues)
motr + s3server Patrick + Venky
prvsnr + management-portal + manager + monitor + experiments Justin + Mayur
ha + hare + utils + posix Patrick + Mayur

Repos and areas to check

Repo Repo link Slack channel Issue link Discussion link
main https://github.com/Seagate/cortx/ #general
#getting-started
#feedback
#random
#cortx-virtual machines
#cortx-dashboard		 https://github.com/Seagate/cortx/issues https://github.com/Seagate/cortx/discussions
s3server https://github.com/Seagate/cortx-s3server #cortx-s3 https://github.com/Seagate/cortx-s3server/issues https://github.com/Seagate/cortx-s3server/discussions
motr https://github.com/Seagate/motr #cortx-motr
#cortx-motr-client		 https://github.com/Seagate/cortx-motr/issues https://github.com/Seagate/cortx-motr/discussions
management-portal https://github.com/Seagate/cortx-management-portal #cortx-manager https://github.com/Seagate/cortx-management-portal/issues https://github.com/Seagate/cortx-management-portal/discussions
manager https://github.com/Seagate/cortx-manager #cortx-manager https://github.com/Seagate/cortx-manager/issues https://github.com/Seagate/cortx-manager/discussions
monitor https://github.com/Seagate/cortx-monitor #cortx-manager https://github.com/Seagate/cortx-monitor/issues https://github.com/Seagate/cortx-monitor/discussions
ha https://github.com/Seagate/cortx-ha #cortx-ha https://github.com/Seagate/cortx-ha/issues https://github.com/Seagate/cortx-ha/discussions
hare https://github.com/Seagate/cortx-hare #cortx-hare https://github.com/Seagate/cortx-hare/issues https://github.com/Seagate/cortx-hare/discussions
posix https://github.com/Seagate/cortx-posix #cortx-posix https://github.com/Seagate/cortx-posix/issues https://github.com/Seagate/cortx-posix/discussions
prvsnr https://github.com/Seagate/cortx-prvsnr #cortx-prvsnr https://github.com/Seagate/cortx-prvsnr/issues https://github.com/Seagate/cortx-prvsnr/discussions
utils https://github.com/Seagate/cortx-utils https://github.com/Seagate/cortx-utils/issues https://github.com/Seagate/cortx-utils/discussions
experiments https://github.com/Seagate/cortx-experiments https://github.com/Seagate/cortx-experiments/issues https://github.com/Seagate/cortx-experiments/discussions
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