diff --git a/README.md b/README.md
index c63e677..da96226 100644
--- a/README.md
+++ b/README.md
@@ -47,6 +47,8 @@ Then install this package using:
 pip install --no-build-isolation --no-deps .
 ```
 
+## Configuration
+
 ### Configuring the retrieval service provider
 
 If running locally, navigate into the `llm_service` directory and copy the provided `.env.sample` file to a `.env` file. Then fill in the values with desired details for a retrieval service provider.
@@ -55,11 +57,6 @@ If deploying remotely, instead of using the `.env` file, configure your cloud pr
 
 Caveat: due to non-standartisation of client credentials authentication, the retrieval service provider must be registered with a Community Solid Server (Node Solid Servers like <https://solidcommunity.net> and Enterprise Solid Servers are currently not supported). This only applies to the retrieval service provider, the chat app users can use any Solid server as their identity provider.
 
-## Usage
-
-Open chat interface by running `genpod-chat`.
-
-Run the LLM service provider using `genpod-llm`.
 
 ### Granting access to documents to the retrieval service provider
 
@@ -77,12 +74,115 @@ For other configuration, such as adding GPU acceleration, see <https://github.co
 
 ### Making the retrieval service provider or LLM provider available to others
 
-You can deploy the providers on a cloud hosting service or run them locally. When running locally, you could use SSH tunneling as a quick way to make
+You can deploy the providers on a cloud hosting service or run them locally. When running locally, you could use network tunneling as a quick way to make them available for other people (e.g., using [ngrok](https://ngrok.com/), [serveo](https://serveo.net/), or [localtunnel](https://github.com/localtunnel/localtunnel)).
+
+
+## Usage
+
+Open chat interface by running `genpod-chat`.
+
+Run the LLM service provider using `genpod-llm`.
 
 ### Using the chat app
 
 On opening the chat app, log in with Solid. You will be prompted to configure the chatbot service by providing endpoints of the Retrieval Service Provider and LLM Provider. These may or may not be hosted at the same URL. Optionally, you can add in the path to resources that should be included in retrieval. The app will check whether it can establish a connection to both providers and, if a document location is provided, whether the Retrieval Service Provider is able to access it.
 
+
+## How it works
+
+See our demo paper (available on arXiv: [SocialGenPod: Privacy-Friendly Generative AI Social Web Applications with Decentralised Personal Data Stores](https://arxiv.org/abs/2403.10408)) for the motivation and overview.
+
+This is an example, simplified flow of network requests when a user, Bob, uses the chat app (assuming the service providers and access permissions have already been configured). It details the example use case described in the demo paper.
+
+```mermaid
+---
+title: SocialGenPod initialisation
+config:
+  mirrorActors: false
+---
+sequenceDiagram
+    actor Bob
+    participant App as ChatApp
+    participant BIDP as Bob's Identity Provider
+    participant BPod as Bob's Solid Pod
+    participant ConfigPod as Any Solid Pod
+    participant Retriever as Retrieval Service
+    participant LLM as LLM Service
+    participant APod as Alice's Solid Pod
+
+    Bob ->>+ App: login()
+    App ->+ BIDP: oidc_login()
+    BIDP ->> Bob: login screen
+    Bob ->> BIDP: login(username, password)
+    BIDP -->>- App: oidc_token
+    
+    %% App ->>+ BPod: getOrCreateSocialGenPodConfig(oidc_token)
+    %% BPod ->>- App: config
+
+    App ->> Bob: show_config()
+    alt
+        Bob ->> App: config_url
+        App ->>+ ConfigPod: get_socialgenpod_config(oidc_token)
+        ConfigPod -->>- App: retrieval_service, llm_provider, documents_location
+    else
+        Bob ->> App: retrieval_service, llm_provider, documents_location
+    end
+
+    opt documents_location is not None
+        App ->>+ Retriever: test_access(retrieval_service, oidc_token, documents_location)
+        critical Prepare vector retrieval DB
+            Retriever ->> Retriever: uris = discover_document_uris()
+            loop for uri in uris
+                Retriever ->>+ APod: download_resource(uri)
+                APod -->>- Retriever: content
+                Retriever ->> Retriever: add(content)
+            end
+        option error
+            Retriever ->> Retriever: log(error)
+        end
+        Retriever -->>- App: ok
+    end
+    App ->>+ LLM: test_access(llm_provider, oidc_token)
+    LLM -->>- App: ok
+    App ->>+ BPod: getChatMessageHistory(oidc_token)
+    BPod -->>- App: chat_history
+```
+
+```mermaid
+---
+title: SocialGenPod communication
+config:
+  mirrorActors: false
+---
+sequenceDiagram
+    actor Bob
+    participant App as ChatApp
+    participant BPod as Bob's Solid Pod
+    participant Retriever as Retrieval Service
+    participant LLM as LLM Service
+
+    Bob ->>+ App: chat_input(prompt)
+    opt chat_history length > 1
+        App ->>+ LLM: summarise(prompt, chat_history)
+        LLM -->>- App: prompt = condensed_prompt
+    end
+
+    App ->>+ BPod: store_message(prompt)
+    deactivate BPod
+
+    opt documents_location is not None
+        App ->>+ Retriever: find_relevant_context(selected_retriever, documents_location, prompt)
+        Retriever -->>- App: relevant_documents
+    end
+
+    App ->>+ LLM: chat_completion(selected_llm, prompt, relevant_documents)
+    LLM -->>- App: response
+
+    App ->>+ BPod: store_message(response)
+    deactivate BPod
+    App -->>- Bob: response
+```
+
 ## Acknowledgments
 
 `chat_app/data/turtle.png` is from <https://emojipedia.org/mozilla/firefox-os-2.5/turtle>.
diff --git a/paper/socialgenpod_paper.pdf b/paper/socialgenpod_paper.pdf
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