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TROUBLESHOOTING.md

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🛠️ Troubleshooting

Opening the Application

If you see "'Amazon Bedrock Client for Mac.app' can't be opened because Apple cannot check it for malicious software":

  1. Open System Preferences
  2. Click Security & Privacy
  3. Put a checkmark to "Allow apps downloaded from anywhere" -> Click OK and enter your password

Alternatively:

  1. In Finder, locate "Amazon Bedrock Client for Mac.app"
  2. Right-click (or Control-click) and select "Open"
  3. Click "Open" in the dialog

troubleshooting

Amazon Bedrock Application Unexpectedly Quit

If you encounter an error message titled "Problem Report for Amazon Bedrock" with the details "Amazon Bedrock application unexpectedly quit", follow these steps:

  1. Restart the Application: Click the "Reopen" button to attempt restarting the application.
  2. Check AWS Credentials: Ensure that your ~/.aws/credentials or ~/.aws/config file is correctly configured. If the file doesn't exist, follow the instructions in the previous section to create it.

AWS Token Issues

For "Token has expired", "Amazon_Bedrock.BedrockError error 1." or "The security token included in the request is invalid" errors:

You encounter error messages like "Token has expired" or "The security token included in the request is invalid."

Before proceeding with the following steps, ensure that your ~/.aws/credentials file is correctly configured. The file should include your AWS Access Key ID and Secret Access Key in the following format:

[default]
aws_access_key_id = YOUR_ACCESS_KEY_ID
aws_secret_access_key = YOUR_SECRET_ACCESS_KEY

Steps to Manually Update AWS Credentials from Environment Variables:

  1. Open your Terminal.

  2. Update AWS Credentials: Run the following commands to set your AWS credentials. Replace the environment variable placeholders with your actual credentials if you did not set .

    # change $AWS.. Environment Variable to your one
aws configure set default.aws_access_key_id $AWS_ACCESS_KEY_ID
aws configure set default.aws_secret_access_key $AWS_SECRET_ACCESS_KEY

    If you have aws_session_token:

    # change $AWS.. Environment Variable to your one
aws configure set default.aws_access_key_id $AWS_ACCESS_KEY_ID
aws configure set default.aws_secret_access_key $AWS_SECRET_ACCESS_KEY
aws configure set default.aws_session_token $AWS_SESSION_TOKEN

Model Access Issues

  1. Go to the Amazon Bedrock console
  2. Click "Manage Model Access"
  3. Navigate to the "Model access" tab
  4. Edit settings and ensure necessary models (e.g., Anthropic) are selected

I apologize for the confusion. I'll provide the entire section in English, including the content of the error message: