osTicket plugin to fetch additional note content on ticket creation.
Place the content of this plugin in include/plugins/osticket-fetch-note and install via osTicket Admin Control Panel.
The webhook is pinged with the following JSON payload, and can return content for a note which is added to the ticket.
{
"email": "<TICKET-AUTHOR-EMAIL>"
}
Code heavily borrowed from https://github.com/thammanna/osticket-slack ;)