By registering to Helium IoT services, accessible on the following URL:
- console.heyiot.xyz
- console.helium-iot.xyz
- console.helium-iot.eu
- www.heyiot.xyz
- www.helium-iot.eu
You accept the following conditions.
The listed services are provided by IngeniousThings SAS, RCS 822745931 - Clermont-Ferrand - FRANCE. VTA number is FR55822745931. Company president is Fabien Marlin. Address is 15 rue Jean Claret, 63100 Clermont-Ferrand
Our services are hosted in France for the following URL
- console.helium-iot.xyz
- console.helium-iot.eu
- www.heyiot.xyz
- www.helium-iot.eu
Our hosting company is: be ys Cloud, 46 rue du Ressort, 63100 Clermont-Ferrand, FRANCE
The content of this website and all disputes related to its use are governed by French law. French jurisdiction is the only applicable jurisdiction. This applies both to substance and form. The rules of conflicts of law are excluded in favor of full and unreserved application of French law.
IngeniousThings cannot guarantee the accuracy, completeness and suitability of the information and elements of the site with your professional or personal needs.
The liability of IngeniousThings and entities representing the brand, for compensation of any kind of damage that may be caused by access to the information disseminated or by its use or non-use, by the misuse of the connection or by technical problems, is excluded to the limits permitted by law.
The information contained in this service is non-contractual and subject to change without notice.
The existence of hypertext links to other websites does not constitute a recommendation or validation of these sites and their content by IngeniousThings. The content and operation of these sites remain the sole and entire responsibility of the site concerned. IngeniousThings declines all responsibility for the content of the information or services provided on the sites.
All links to the IngeniousThings site may be freely established as long as they are not used for commercial or advertising purposes, provided that the mention "on the helium-iot.(eu/xyz) site" or "on heyiot.xyz site" or any equivalent mention is clearly indicated on the link or near it, and that the authors of the link have previously informed via the contact form.
Are naturally excluded from this authorization sites disseminating information of an illicit, violent, controversial, pornographic, xenophobic nature or which may affect the sensitivity of the greatest number.
IngeniousThings also declines all responsibility for any damage caused by:
- Facts and actions of third parties.
- The inability to use the site.
- Irregular use of the site.
The texts, logos, pictograms, photographs, drawings, diagrams, as well as all the intellectual works of this site are the property of IngeniousThings or of third parties, having authorized IngeniousThings to use them.
Any total or partial representation of this site by any means whatsoever, without the express authorization of IngeniousThings is prohibited and would constitute an infringement punishable by the provisions in force.
Any use or reproduction by any means, and on any medium whatsoever, of all or part of the content of the site, whether textual, graphic or sound, is prohibited. Furthermore, the information contained on this site must be used for strictly personal purposes. Any use, reproduction, copy, distribution for commercial purposes is prohibited.
Consulting or receiving documents from the IngeniousThings site does not entail any transfer of intellectual property rights in favor of the user.
During your browsing, you may be required to communicate business & personal information about yourself, which may be used to send you information about IngeniousThings and its services.
By registering to one of our services you provide business email and business contact information. As a B2B service this information are considered as business information. Business information and business contact use is only use for the purpose of the service you subscribed one and other IngeniousThings services.
In accordance with the general regulations on the protection of personal data (GDPR), you have, by proving your identity, a right of access, rectification, modification, deletion or portability of personal data concerning you.
You can also, for legitimate reasons, totally or partially oppose any processing of your data, or withdraw consent previously given.
To exercise your rights or for any question relating to our processing, please send us a message via the contact form on www.heyiot.xyz
Our website stores emails for sending messages via the contact form as well as the IP addresses necessary for statistics and legal needs.
We use third-party sites that may store your personal information (Magic.link, WordPress, Stripe, Sendgrid) and libraries that may store your personal information (polyfill.io) and IP Adresses (stadiamaps.com)
Under no circumstances will this data be used by IngeniousThings for marketing purposes on behalf of third parties, nor transmitted to third parties other than to provide you service related communications. IngeniousThings may use this information to contact you about service-related communications or to offer you products and services provided by IngeniousThings that may be of interest to you.
Cookies are small files placed on the hard drive of an Internet user by the server of the site he is visiting. A cookie does not allow us to identify you but it records information relating to the navigation of your computer on our services. A cookie can therefore make it possible to recognize an Internet user, from one visit to another, in order to facilitate navigation, optimize the connection and personalize the use of the site.
The cookies on our site are only used for the proper functioning of the site as well as to make visit statistics. You can refuse the use of cookies by configuring the settings of your internet browser. However, we inform you that refusing cookies may make all or certain parts of the site unavailable.
Any configuration that you can undertake will be likely to modify your browsing on the Internet and your conditions of access to certain services requiring the use of Cookies. You can choose at any time to modify your wishes in terms of cookies.
Vous pouvez configurer votre logiciel de navigation de manière à ce que des cookies soient enregistrés dans votre terminal ou au contraire qu’ils soient rejetés soit systématiquement, soit selon leur émetteur. Vous pouvez également configurer votre logiciel de navigation de manière à ce que l’acceptation ou le refus des cookies vous soient proposés ponctuellement, avant qu’un cookie soit susceptible d’être enregistré dans votre terminal.
La configuration de chaque navigateur est différente. Elle est décrite dans le menu d’aide de votre navigateur.
- For Chrome™
- For Internet Explorer™
- For Firefox™
- For Opéra™
- For Safari™
comments, service request, contact formcontent you create, as your associated IP address and browser metadata are collected. This is used for providing a response to you and to identify spam. These collected information will be stored for an unlimited duration. These information can be processed by third parties from spam detection and over email service providers.embedded contentare used on these services, they can be libraries, digital content, third party services, when these content are accessed, as a result it will be exactly like if you navigated directly to these websites in terms of data collection.statistic and audianceare collected for measuring the performance and the usage of our services. As part of this, we can collect your IP address to identify the single user and returning users. This can also be based on cookies or other technics and can be provided to third party services for this purpose.password resetis recording your IP address and sending you an email. This email will be processed by third party provider.account creationis requiring an email and will store you IP address. Email can't be modified, you need to create a service request for a such operation. Email will be proceeded by third party providerinvoicingrequires billing information including names, postal address, VAT references... this information is stored for generating your invoices with an unlimited duration and is encrypted into our database. You can modify this information on your own.paymentrequires credit card information and collect numerous data for securing the payment. IngeniousThings does not store or manipulated the credit card information. Only our Stripe partner manages this information.
By creating your account in the platform, you accepted to collect these data, for the listed usages and other usages listed in the different chapters of these conditions.
IngeniousThings makes no guarantee on the operation of these services in an efficient and uninterrupted manner.
IngeniousThings reserves the right to modify, terminate, suspend or discontinue at any time, for any reason and in its sole discretion, access to all or part of the site, including content, features or availability rules without prior notice.
IngeniousThings reserves the right to modify at any time, for any reason and in its sole discretion, access to all or part of the site, including content, features or availability rules without prior notice.
IngeniousThings reserves the right to terminate, suspend or discontinue at any time, for any reason and in its sole discretion, access to all or part of the site, including content, features or availability rules with a prior notice of 6 months.
Data related to device metadata are always available to be exported using the rest-api provided by chirpstack or legacy helium console.
At termination of the service, the Data Credits are lost, there is no refund of the DCs in wallet. Data Credits are not transferable neither to any other helium services.
Our service rely on the availability of the Helium Network infrastructure. Helium does not offer SLA for this infrastructure. Helium itself rely on the availability of the hotspot offering the coverage, by design, as a crowd-sourced network, there is no SLA, no guaranty of any kind for the offered coverage.
As a consequence, SLA consideration is only concerning what IngeniousThings is directly operating: the Chirpstack instance with the associated glue controlling the Helium configuration service.
We do our best to provide the best possible service for our customers. We will increase the availability level over the time following what the overall business generated by the service will allow us to offer to you. Helium network is a low cost network and a large volume of sensors is required to offer your an industrial level of service.
The measured SLA will be soon accessible to an external public website.
This service is best-effort, we do not offer any SLA guaranty.
We can plan outage at any-time without prior notice
For any emergency, like security, bug, any reason of any kind, we will stop the service without prior notice, usually for the reason of fixing the under-laying problem.
Our infrastructure is backup on every-day, up to 24h of data can be lost including the session key currently used by your devices. You can be in a situation where you have to manually restart your devices if they have not been designed for rejoin. We offer no guaranty of any kind about your device data and your device meta-data, any cost related to the data & meta-data loss is under the responsibility of the customer in charge of handling these aspects at his device and application server layer. Device data and metadata can be extracted from the platform API.
API are fully accessible to access data and meta-data. Fair use limitation is fixed at 0.5 API request per second maximum per billing user calculated on an average time of 1 hour. Over this limit the customer account can be suspended.
There is no data recovery plan associated to this service. Recovery Plan will be best-effort and will potentially be impossible to achieve.
Service Request can be sent to our support team using the integrated ticketing service, you will also find community support on discord, helium discord, disk91.com discord. Service Request response time is "best effort". Service request may only address technical issues related to service. Other kind of Service Request can be responded by a paying service proposal.
The SLA will evolve, based on service revenue, this service will give a priority on a low-cost service over service quality. The SLA will evolve to the following Level (this document will be updated) on the following conditions:
- after 6 months of monthly revenue higher than the triggered value
- with a 2 months transition to the new SLA before it's active
| Trigger | Work day SLA | 24/365 | Monthly availability target | Yearly Target | DCs cost evolution | SR Response Time |
|---|---|---|---|---|---|---|
| $3500/m | Yes | No | 95% based on work hours | 97% | Not related to SLA | 5 work days |
| $5000/m | Yes | Yes | 95% | 98% | Not related to SLA | 5 work days |
| $7500/m | Yes | Yes | 98% | 99.5% | Not related to SLA | 5 work days |
SLA corresponds to means, in place and added, like architecture evolution and support service, for achieving the given SLA goal. This is not a commitment on the SLA and there is no compensation to customer in case of goal miss.
In any case, IngeniousThings will not be responsible for any impact you get on your service execution, whatever the consequences are for your business, for your customer or for your users. By registering to our service, you accept the full responsibility of any consequence of one of our service failure.
In case of revenue decrease under the indicated limits, IngeniousThings will be able to downgrade the support level and return to the lower SLA limits.
Service is provided for device registered in a fleets with a positive DC balance. DC is the Helium unit of cost. 1 DC is corresponding to 1 uplink message with a size under 24bytes (standard uplink). On top of this our service are consuming DCs for different activities defined above:
Downlink communication- DCs can be consumed for uplink messages, per 24bytesDuplicates- DCs can be consumed for duplicates uplink message (also called multi-buy or Duplicates)Join Request- DCs can be consumed on every join requestJoin Request Duplicates- DCs can be consumed on every duplicates of each Join RequestJoin Accept- DCs can be consumed on every join acceptDevice registration- DCs can be consumed by device insertionDevice activity- DCs can be consumed by active devices per dayDevice inactivity- DCs can be consumed by inactive devices per day of inactivity
DC unit has a cost, this cost is subject to change. Price change does not impact the DCs you have in your wallet neither in a positive or a negative way.
DCs consumed by any of the activities listed above is subject to change with a prior notice of 1 month. List of activities is subject to change, cost impact will imply a prior notice of 1 month.
Duplicates, or max_copies, is a paramater set by tenant, by default the value is 2, you can change it between 1 and 50.
| Activity | min DC cost |
|---|---|
| Uplink Communication | 1 DC for 24Bytes data bloc |
| Duplicates | 1 DC for 24Bytes data bloc |
| Join Request | 1 DC |
| Join Request Duplicates | 0 DC |
| Join Accept | 1 DC |
| Device registration | 100 DCs |
| Downlink Communication | 1 DC for 24Bytes data bloc |
| Device Activity | 0 DC |
| Device Inactivity | 100 DCs per 48h |
| FCNT Reset events | up to 100 DCs per event |
During the migration phase (running in 2023), Device registration fees will not be applied.
The DC cost is currently Fixed to $0.00005, $5 per 100.000 DCs block on heyiot.xyz / helium-iot.xyz The DC cost is currently Fixed to $0.00030, $5 per 100.000 DCs block on helium-iot.eu DCs are obtained in the registering to the service, 500 DCs are offered. Then customer can purchase DCs with credit card. In case you want different payment option, only possible for a purchase over $500 you can use a service request to contact us.
Tenant with 0 DC balance will have all the devices data stopped, data transferred during this period of time will be lost.
Data transferred to one of our service can't be considered as a personal or health or any kind of specific data. IngeniousThings as a connectivity provider do not offer a specific protection to the data transported into our service coming from your devices.
As a device owner, it on your responsibility to provide the right level of your protection to the data you transport. A LoRaWan Network Server (console) is decrypting the device payload and process it in clear text. As a result the clear payload is processed and traces of these processing can stay on the system, logs and databases. You may encrypt from end-to-end your payload to protect your device data privacy as a state-of-the-art recommendation.
In case you have a such special requirement for personal data protection or health data protection, we can propose dedicated instances of our service, isolated and secured at the expected level. Our cloud provider is certified for all kind of data and custom services can be created for you. Contact us.
Devices must comply with fair and respectful use of the regulations. Our service is not responsible for ensuring compliance with rules such as the duty cycle, but if we observe significant non-compliance, we reserve the right to deactivate the affected devices and, at our discretion, ban the user in question.
Additionally, restrictive fair-use rules, beyond the aforementioned regulations, recommend limiting the number of messages (uplink) to less than 800 messages per hour and the number of joins request to less than 60 per hour for a given device.
Moreover, activities aimed at burning DCs (Data Credits) to obtain cryptocurrency are not permitted on our service. If such activity is detected, we reserve the right, without prior notice, to ban the user, deactivate the devices, and deny any refund of paid amounts.
Our different services are built on open-source software. LoRaWan Network server is running on Chiprstack project, the Helium network integration rely on disk91 Helium-Chirpstack project, this is also relying on helium open-source projects. Open-source projects does not provide industry grade support, conducting in certain delays to fix issues.