„Missing session data“ with fresh session

[weeman1337]

Steps to reproduce

1. Log in to Element Web
2. Verify your session
3. Close the browser window
4. Reopen the window

Outcome

What did you expect?

Still be logged in

What happened instead?

„Missing session data“

Operating system

No response

Browser information

Chromium 117.0.5938.132

Ubuntu 22.04.3 LTS

URL for webapp

https://app.element.io/

Application version

No response

Homeserver

element.io

Will you send logs?

No

[weeman1337]

Unfortunately Element refuses to send logs 😐 „Failed to send logs: No connected database“

Here is what I got in console:

Fetch event handler is recognized as no-op. No-op fetch handler may bring overhead during navigation. Consider removing the handler if possible.
/config.app.element.io.json?cachebuster=1696839431786:1     Failed to load resource: the server responded with a status of 404 ()
rageshake.ts:74 Failed to open log database: UnknownError
e.<computed> @ rageshake.ts:74
rageshake.ts:74 Error: Failed to open log database: UnknownError
    at e.onerror (rageshake.ts:158:24)
e.<computed> @ rageshake.ts:74
rageshake.ts:74 startUpdater, current version is 1.11.45
rageshake.ts:74 DEPRECATED CONFIG OPTION: In the future, default_server_name will not be accepted. Please use default_server_config instead.
e.<computed> @ rageshake.ts:74
rageshake.ts:74 No update available, already on 1.11.45
rageshake.ts:74 StorageManager.idbLoad failed for account:mx_access_token Event {isTrusted: true, type: 'error', target: IDBOpenDBRequest, currentTarget: IDBOpenDBRequest, eventPhase: 2, …}
e.<computed> @ rageshake.ts:74
overrideMethod @ console.js:213
(anonymous) @ logger.ts:48
be @ Lifecycle.ts:525
await in be (async)
ue @ Lifecycle.ts:243
C @ app.tsx:84
Show 1 more frame
Show less
rageshake.ts:74 getSessionLock[613e1481-15c3-4d4d-87c3-95b2b69730b9] No other session has the lock: proceeding with startup
rageshake.ts:74 StorageManager.idbLoad failed for account:mx_access_token Event {isTrusted: true, type: 'error', target: IDBOpenDBRequest, currentTarget: IDBOpenDBRequest, eventPhase: 2, …}
e.<computed> @ rageshake.ts:74
overrideMethod @ console.js:213
(anonymous) @ logger.ts:48
be @ Lifecycle.ts:525
await in be (async)
ye @ Lifecycle.ts:609
de @ Lifecycle.ts:202
(anonymous) @ MatrixChat.tsx:550
Promise.then (async)
loadSession @ MatrixChat.tsx:549
initSession @ MatrixChat.tsx:393
await in initSession (async)
(anonymous) @ MatrixChat.tsx:325
Xe @ MatrixChat.tsx:317
vo @ react-dom.production.min.js:135
qa @ react-dom.production.min.js:181
Ws @ react-dom.production.min.js:269
Dl @ react-dom.production.min.js:250
Rl @ react-dom.production.min.js:250
Fl @ react-dom.production.min.js:250
vl @ react-dom.production.min.js:243
ml @ react-dom.production.min.js:237
Jl @ react-dom.production.min.js:285
(anonymous) @ react-dom.production.min.js:289
El @ react-dom.production.min.js:244
oc @ react-dom.production.min.js:289
t.render @ react-dom.production.min.js:296
se @ init.tsx:150
error (async)
m @ StorageManager.ts:190
g @ StorageManager.ts:188
f @ StorageManager.ts:204
be @ Lifecycle.ts:523
ue @ Lifecycle.ts:243
C @ app.tsx:84
Show 1 more frame
Show less

[weeman1337]

I am getting the same with Element Desktop:

rageshake.ts:74 Failed to open log database: UnknownError
consoleObj.<computed> @ rageshake.ts:74
rageshake.ts:74 Error: Failed to open log database: UnknownError
    at req.onerror (rageshake.ts:158:24)
consoleObj.<computed> @ rageshake.ts:74
rageshake.ts:74 DEPRECATED CONFIG OPTION: In the future, default_server_name will not be accepted. Please use default_server_config instead.
consoleObj.<computed> @ rageshake.ts:74
rageshake.ts:74 StorageManager.idbLoad failed for account:mx_access_token Event
consoleObj.<computed> @ rageshake.ts:74
rageshake.ts:74 StorageManager.idbLoad failed for account:mx_refresh_token Event
consoleObj.<computed> @ rageshake.ts:74
rageshake.ts:74 getSessionLock[dbc6f150-f9dc-4566-9e3f-14270b0678f5] No other session has the lock: proceeding with startup
rageshake.ts:74 StorageManager.idbLoad failed for account:mx_access_token Event
consoleObj.<computed> @ rageshake.ts:74
rageshake.ts:74 StorageManager.idbLoad failed for account:mx_refresh_token Event
consoleObj.<computed> @ rageshake.ts:74

[robintown]

@weeman1337 Can you check whether you accepted the 'store data in persistent storage' permission in the browser? (Not sure what the exact message is on Chromium…)

[robintown]

Unable to reproduce on Firefox

[weeman1337]

@weeman1337 Can you check whether you accepted the 'store data in persistent storage' permission in the browser? (Not sure what the exact message is on Chromium…)

Unfortunately I cannot find such a permission 🤷

[weeman1337]

I will add a „Send logs“ button to the dialog. We are then going to close this issue and hope, that we get better debug data in the future.

[weeman1337]

Closing in favour of https://github.com/vector-im/element-web/issues/26464 with logs

[weeman1337]

I will add a „Send logs“ button to the dialog. We are then going to close this issue and hope, that we get better debug data in the future.

The button is already there if a URL is configured