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Missing chats in desktop app vs phone #26364

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bunmim opened this issue Oct 13, 2023 · 2 comments
Open

Missing chats in desktop app vs phone #26364

bunmim opened this issue Oct 13, 2023 · 2 comments
Labels
A-Timeline O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect

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@bunmim
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bunmim commented Oct 13, 2023

Steps to reproduce

  1. Chat between me and Juho
  2. Nothing
  3. Last night the app went blank. I restarted my laptop and could only see chats from Monday, with nothing else sent beyond that shown
  4. Today more chats loaded but the chat between me and Juho was stuck at Monday.
  5. Juho then messaged me and these were shown within the desktop app, I then responded, but following the response these messages have disappeared and the last chats shown are from Monday
Screenshot 2023-10-13 135304 - desktop app

Screenshot_20231013_135438_mobile app

Outcome

What did you expect?

To see all messages in the desktop app

What happened instead?

Messages missing from chat with Juho (all other chats seem to be fine as far as I can see)

Operating system

Windows

Application version

Element version: 1.11.46 Olm version: 3.2.14

How did you install the app?

No response

Homeserver

No response

Will you send logs?

Yes
@robintown robintown added S-Critical Prevents work, causes data loss and/or has no workaround A-Timeline O-Uncommon Most users are unlikely to come across this or unexpected workflow labels Oct 13, 2023
@weeman1337
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weeman1337 commented Oct 18, 2023 •
edited
Loading

Also now seeing this 😐 Logs sent

@weeman1337
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I was using EW 1.11.43 in this case. Clear cache & reload didn't help. After an update to 1.11.46 the message were still not there. But a clear cache & reload then helped.

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Labels
A-Timeline O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect
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@weeman1337 @robintown @bunmim