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Can't restore the session #28731

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stemy2 opened this issue Dec 13, 2024 · 1 comment
Closed

Can't restore the session #28731

stemy2 opened this issue Dec 13, 2024 · 1 comment
Labels
A-Session-Mgmt Session / device names, management UI, etc. A-Storage Storage layer of the app, including IndexedDB, local storage, etc. O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect

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@stemy2
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stemy2 commented Dec 13, 2024 •
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Steps to reproduce

When opening Element, i see this dialog:

**Unable to restore session
An error occurred while restoring the last session.

If you previously used a newer version of Element, your session may be incompatible with this version. Close this window and return to the newer version.

Clearing your browser storage may resolve the issue. This will log you out and all encrypted conversation history will be unreadable.**

At this stage, the only way to reconnect is losing all encrypted conversations history.

Outcome

What did you expect?

Being logged in.

What happened instead?

Having the choice between not being able to connect and losing my encrypted conversations history.

Operating system

linux

Application version

1.11.87

How did you install the app?

Flatpak

Homeserver

tedomum.net

Will you send logs?

Yes, they are here below.

https://lufi.stemy.xyz/r/hgRr4V_TbN#iWMsllIWRhhKsDkae3wQUx1LLO1K9FmcrF4v4t7J0EU=
@dosubot dosubot bot added A-Session-Mgmt Session / device names, management UI, etc. A-Storage Storage layer of the app, including IndexedDB, local storage, etc. O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround labels Dec 13, 2024
@stemy2
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stemy2 commented Dec 13, 2024

Fixed, i just had to synchronize with the app installed on my phone.

@stemy2 stemy2 closed this as completed Dec 13, 2024
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A-Session-Mgmt Session / device names, management UI, etc. A-Storage Storage layer of the app, including IndexedDB, local storage, etc. O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect
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@stemy2