Cannot login with my saved security key

[jcelerier]

Steps to reproduce

Hello,
I am trying to log in to my account and restore data with my security key that I saved a few years ago.

It is a group of 12 4-char words separated with space, eg

aBcD eeFF gHiJ aBcD eeFF gHiJ aBcD eeFF gHiJ aBcD eeFF gHiJ

But it does not seem to work when I paste it:

Outcome

What did you expect?

My saved security key to work

What happened instead?

It doesn't work

Operating system

Arch Linux

Browser information

Latest chrome

URL for webapp

app.element.io

Application version

No response

Homeserver

matrix.org

Will you send logs?

Yes

[t3chguy]

Will you send logs?
Yes

Not seeing any logs from you

[jcelerier]

oh, I thought it was specific logs that would be requested. what would be the most useful ? i'm logging in from the web browser

[t3chguy]

I suggest reading the template where the Will you send logs? gives you instructions

[jcelerier]

but it says

Did you know that you can send a /rageshake command from the web application to submit logs for this issue? Trigger the defect, then type /rageshake into the message input area followed by a description of the problem and send the command. You will be able to add a link to this defect report and submit anonymous logs to the developers.

i don't have the input area because I'm not logged in yet, right ?

[jcelerier]

but I can put whatever comes up in the browser console for instance