How to better communicate

[jacebenson]

write about this quiz, it's questions, and how to improve

• Quiz - How Good Are Your Communication Skills?

• 5 Steps to the Communication Process in the Workplace

• 10 ways to have a better conversion

  • don’t multi task. Put away your phone or clicker. Actually be present. Do not be half in and out of the conversation
  • don’t pontificate - enter every conversation assuming you have something to learn.
  • use open ended questions. Complicated questions generally get simple answers.
  • go with the flow. When thoughts come into your mind, you need to let them go out of your mind. When you hold that thought you may stop listening.
  • if you don’t know. Say that you don’t know. Don’t make your talk cheap. Say things as if you are going on the record. Error on the the side of caution.
  • don’t equate your experience with theirs. If they are talking about losing a family member don’t talk about the time you lost a family member. All experiences are individual. It is not about you. You don’t need to take that moment to prove how amazing you are or how much you suffered.
  • try not to repeat yourself. It’s condescending and boring and done all the time. We keep rephrasing the point over and over, don’t do that.
  • stay out of the weeds. People care about you. Remembering the dates and who aren’t as important as finding out what your like and what you have in common
  • listen.
  • be brief.

• 19 brilliantly effective communication techniques

  • Utilize the power of silence
  • Mirror your partner (body language, tone and energy level)
  • Be a flexible listener
  • Request feedback
  • Cultivate curiosity
  • Try to forget yourself (ego suspension)
  • Stay positive
  • Communicate with enthusiasm
  • Use the compelling power of humor
  • Make use of open-ended questions
  • Express your approval of others
  • Understand the importance of eye contact
  • Eliminate filler words
  • Communicate openly and reveal things about yourself
  • Avoid information overload
  • Communicate that you’re on the same team
  • Be empethetic
  • Mention the other person's name
  • Speak as an equal rather than a superior

• Written Communication

  • "There" and "It" are weak subjects and should be avoided.
  • Eliminate Nominalizations
    • What are Nominalizations? They are changing verb's into a noun.
  • Keep Subjects and verbs close
  • Prefer Active Voice
  • Active Verbs - Verb Types