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App refuses to play any media file identified as one specific movie #4400

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3 tasks done
guiweber opened this issue Jan 13, 2025 · 0 comments
Open
3 tasks done

App refuses to play any media file identified as one specific movie #4400

guiweber opened this issue Jan 13, 2025 · 0 comments
Labels
bug Something isn't working playback Issue related to media playback

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@guiweber
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This issue respects the following points:

  • This issue is not already reported on GitHub (I've searched it).
  • I agree to follow Jellyfin's Code of Conduct.
  • This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one.

Describe the bug

This issue is specific to a specific movie title (Inside Out 2). Any video file identified as that movie causes the issue. The actual Inside Out 2 video file identified as another title plays just fine.
The issue could not be reproduced with the desktop version or the "regular" android version of Jellyfin.

When attempting to play the movie, a black screen is shown until the user interacts with the app. The only way to start the movie is to click on the quality settings button and then click on any bitrate (clicking on the already selected bitrate works). This might allow the movie to play, at least for a while, but sometimes results in "Player error" messages and another black screen being shown, with the app eventually giving up and returning to the movie's info page.

Steps to reproduce:

  1. Have a movie library with a video file identified as Inside Out 2 by the server
  2. Launch the movie from Jellyfin on the Android TV
  3. Notice the screen stays black and that the movie doesn't play (no progress, no sound)
  4. Press the quality button and click on the already selected bitrate, which might start the playback

This issue was previously reported as #4344. While the crash that used to accompany the issue has been fixed, the movie still refuses to play.

Media info of the file

N/A - Any media file can cause the issue

Client logs

N/A

FFmpeg logs

N/A

Application version

0.18.4

Where did you install the app from?

Google Play Store

Device information

Phillips Oled 908+

Android version

12

Jellyfin server version

10.10.3

Other sources

No response

@guiweber guiweber added bug Something isn't working playback Issue related to media playback labels Jan 13, 2025
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Labels
bug Something isn't working playback Issue related to media playback
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