Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Non-functional bug tracker after installer crash #142

Open
StevanWhite opened this issue Sep 24, 2022 · 1 comment
Open

Non-functional bug tracker after installer crash #142

StevanWhite opened this issue Sep 24, 2022 · 1 comment

Comments

@StevanWhite
Copy link

StevanWhite commented Sep 24, 2022

Installing Linux Mint 21 (Cinnamon edition) from a memory stick on a new ASUS ExpertBook BR1100FKA.
The installation failed due to poor driver support for the machine's eMMC storage --- but that is not what this report is about.

The issue is the reaction of the installer software to the storage support failure.
The installer brings up a dialog announcing:

Installer crashed

We're sorry; the installer crashed. After you close this window, we'll allow you to file a bug report using the integrated bug reporting tool.
This will gather information about your system and your installation process.
The details will be sent to our bug tracker and a developer will attend to the problem as soon as possible.

But... the "Close" button doesn't work. The button reacts by highlighting, but the window doesn't close when it is clicked. I can navigate to the close button with the Tab key, and hit Return, with the same result. The window's close-box widget is just as non-functional.

And... I see no evidence whatever of an "integrated bug reporting tool" on the mounted live install. What is it referring to?

This is a very bad look, besides being frustrating and counterproductive.
It is bad enough that the installer should crash, without giving false hope of a remedy, and wasting the user's time.

@pavinjosdev
Copy link

This installer is for LMDE (Debian Edition), the installer for normal Cinnamon edition is called Ubiquity: https://github.com/linuxmint/ubiquity

Quite confusing as this is the first one that comes up in searches for mint live installer.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

2 participants