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Effective Date: January 1, 2021
If you're a staff member located in the United States, payroll is made through TriNet via direct deposit bi-monthly on the 15th and at end of each month. Your expense reimbursements will be made through Expensify under the Mattermost, Inc. policy in the form of an ACH payment. You'll be required to register your banking information to be able to receive an ACH payment in Expensify. We do not support any other type of expense reimbursement for United States staff members at this time. You'll receive your expense reimbursement no later than 15th and at end of each month if you follow the How to use Expensify policy.
If you're a vendor, refer to the Vendor Onboarding section for guidance on registering so you can get paid.
If you're a staff member located in Canada, or if your contract is with Open World Services (OWS), payroll will be made to you in accordance with OWS policy. For expense reimbursement, please follow the OWS Reimbursement Process.
If you're a vendor or a contractor located outside the United States and Canada, Mattermost requires a primary banking institution as a method of payment, as we use TransferWise on the Accrualify platform for invoice processing and payment. If you're a staff member located outside of the United States, Canada, United Kingdom, and Germany, you will get paid via TransferWise for invoice processing, expense reimbursement, and payment. The currency in which payment is made is based on the currency stated within the agreement signed with Mattermost.
Primary Banking Institution
The person or legal entity the bank account is registered to must be in the name of the contracting individual/entity.
Example 1: A staff member named John Smith is located in Spain. He signed a consulting agreement with Mattermost, Inc. under his surname. John Smith must have the following banking institution setup:
- The bank account is located in Spain
- The bank account is his name or other known surname
Example 2: A staff member named John Smith is located in Spain. He signed a consulting agreement with Mattermost, Inc. under his LLC titled Better Coding. John Smith must have the following banking institution setup:
- The bank account is located in Spain
- The bank account is in the name of Better Coding, LLC
If you provide information for your banking institution, your invoice and/or expense reimbursements will be made through TransferWise. As noted above, Mattermost requires banking information from a primary banking institution to be able to make reimbursements through TransferWise. Approved expense reports are reimbursed either by the 15th or the end of each month.
TransferWise
If you provide information for your TransferWise account, your invoice and/or expense reimbursements will be made through TransferWise. As noted above, you will need to be a staff member located outside of the United States, Canada, United Kingdom, and Germany to be able to choose this option. If your consulting agreement is other than your name such as an LLC or LLP, than we request you set up a business account for contracting entity in TransferWise under the same legal name.
Mattermost primarily makes payments in USD, unless otherwise stated on your agreement signed with Mattermost. You'll receive your expense reimbursement no later than the 15th and the end of each month. Approved expense reports are reimbursed either by the 15th or the end of each month.
Refer to the Vendor Onboarding section for guidance on registering so you get paid.
Refer to the Vendor Onboarding section for guidance on registering so you can get paid.
- Silicon Valley Bank
- TransferWise
Due to data privacy concerns, lack of an unqualified opinion on the internal controls of the institution, and/or acting as a separate/intermediary banking facility, we currently do not support the following facilities:
- Paypal
- Venmo
- XE
- WorldRemit
- OFX
- InstaREM
- Currencies Direct
- Worldfirst
- All other facilities that are not primary at this time