📖 Allow and track customer feedback and satisfaction on the AP

[simon-pope]

User Story

As a AP user
I want to be able to give feedback on my experience with the AP
So that the team can better understand how I use it and use this information to improve the service

Value / Purpose

Allow users to tell us what they think of the service
Provide insight in to user needs for future development/features

Useful Contacts

No response

User Types

No response

Hypothesis

If we give users a quick and easy way to give us feedback on the AP
Then we will be better placed to meet their requirements

Proposal

Implement a feedback page on the AP which will allow:

• users to give feedback based on the gov.uk format
• AP team members to view the feedback

Additional Information

(Get a Gov.uk feedback page)[https://www.gov.uk/service-manual/service-assessments/get-feedback-page]

If your service is in alpha or private beta, you can create your own feedback page.

Miro WIP - https://miro.com/app/board/uXjVLc7laQg=/?moveToWidget=3458764607055748654&cot=14

Definition of Done

• Control Panel updated to show "give feedback" banner
• Feedback form is available to CP users
• Feedback is visible to AP team members