I can no longer open .doc documents

[leuedaniel]

Steps to reproduce

1. Open an old .doc File in Nextcloud
2. Error Failed to load the document

Expected behavior

The .doc document should open in Collabora

Actual behavior

An error message is displayed

Other information

Version:
v10.2.0

Log-File:

2025-01-08T13:36:21.581405433Z Failed to load the document. Setting TerminationFlag 2025-01-08T13:36:21.581410774Z kit-13069-13069 2025-01-08 14:36:21.581127 +0100 [ kitbroker_00d ] FTL Failed to load the document. Setting TerminationFlag| kit/Kit.cpp:2012 2025-01-08T13:36:21.581416426Z kit-13069-13069 2025-01-08 14:36:21.581141 +0100 [ kitbroker_00d ] ERR ToMaster-6cf: Failed to get LoKitDocument instance for [file:///tmp/user/docs/B2Csdlhn2FhFtMwi/Antrag_HP_Guggisberg.doc]| kit/ChildSession.cpp:927 2025-01-08T13:36:21.581422044Z wsd-00007-13119 2025-01-08 14:36:21.581227 +0100 [ docbroker_00d ] ERR ToClient-6cf: Document load failed: faileddocloading| wsd/ClientSession.cpp:1866 2025-01-08T13:36:21.581434526Z wsd-00007-13119 2025-01-08 14:36:21.581312 +0100 [ docbroker_00d ] ERR Unexpected message: [o8151 close: ].| wsd/DocumentBroker.cpp:3662 2025-01-08T13:36:21.581440138Z wsd-00007-13119 2025-01-08 14:36:21.581349 +0100 [ docbroker_00d ] WRN #39: DocBroker [https%3A%2F%2Fcloud.ehv.ch%3A443%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F1571582_ocjryp82l7nk] got disconnected from its Kit (13069) unexpectedly. Closing| wsd/COOLWSD.cpp:2918

Host OS

Ubuntu 22.04.5 LTS

Other valuable info

In MS Word on my local PC i can open the file.

[szaimen]

Hi, can you please post all collabora container logs here?

[szaimen]

I meant the whole output of sudo docker logs nextcloud-aio-collabora :)

[leuedaniel]

collabora_logs.txt
here

[szaimen]

This is not what I expected, usually it should show all the collabora container logs of when it starts up. Are you sure you used the correct command?

[leuedaniel]

I have now restarted Nextcloud AIO and tried to open a .doc file to see the problem in the log. Then I executed the following command:
sudo docker logs nextcloud-aio-collabora > collabora_logs.txt
This because the output of the command
sudo docker logs nextcloud-aio-collabora
is too long to copy into putty.
collabora_logs.txt

[leuedaniel]

ah sorry i see the problem, here is the complete log
collabora_logs.txt

[szaimen]

Thanks for the logs!

I reduced them to the following:

	admin_console.enable: true
	admin_console.password: <redacted>
	admin_console.username: <redacted>
	fonts_missing.handling: log
	home_mode.enable: true
	indirection_endpoint.geolocation_setup: false
	indirection_endpoint.migration_timeout_secs: 
	languagetool.enabled: 
	languagetool.ssl_verification: 
	logging.anonymize.anonymization_salt: <redacted>
	logging.anonymize.anonymize_user_data: false
	logging.color: false
	logging.disabled_areas: Socket,WebSocket,Admin,Pixel
	logging.file.property: /var/log/coolwsd.log
	logging.file.property[0]: /var/log/coolwsd.log
	logging.file.property[2]: timestamp
	logging.least_verbose_level_settable_from_client: fatal
	logging.most_verbose_level_settable_from_client: notice
	net.connection_timeout_secs: 
	net.lok_allow.host: 192\.168\.[0-9]{1,3}\.[0-9]{1,3}
	net.lok_allow.host[10]: ::ffff:172\.3[01]\.[0-9]{1,3}\.[0-9]{1,3}
	net.lok_allow.host[11]: 10\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}
	net.lok_allow.host[12]: ::ffff:10\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}
	net.lok_allow.host[13]: localhost
	net.lok_allow.host[1]: ::ffff:192\.168\.[0-9]{1,3}\.[0-9]{1,3}
	net.lok_allow.host[2]: 127\.0\.0\.1
	net.lok_allow.host[3]: ::ffff:127\.0\.0\.1
	net.lok_allow.host[4]: ::1
	net.lok_allow.host[5]: 172\.1[6789]\.[0-9]{1,3}\.[0-9]{1,3}
	net.lok_allow.host[6]: ::ffff:172\.1[6789]\.[0-9]{1,3}\.[0-9]{1,3}
	net.lok_allow.host[7]: 172\.2[0-9]\.[0-9]{1,3}\.[0-9]{1,3}
	net.lok_allow.host[8]: ::ffff:172\.2[0-9]\.[0-9]{1,3}\.[0-9]{1,3}
	net.lok_allow.host[9]: 172\.3[01]\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host: 192\.168\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host[0]: .+
	net.post_allow.host[10]: ::ffff:172\.3[01]\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host[11]: 10\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host[12]: ::ffff:10\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host[1]: ::ffff:192\.168\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host[2]: 127\.0\.0\.1
	net.post_allow.host[3]: ::ffff:127\.0\.0\.1
	net.post_allow.host[4]: ::1
	net.post_allow.host[5]: 172\.1[6789]\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host[6]: ::ffff:172\.1[6789]\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host[7]: 172\.2[0-9]\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host[8]: ::ffff:172\.2[0-9]\.[0-9]{1,3}\.[0-9]{1,3}
	net.post_allow.host[9]: 172\.3[01]\.[0-9]{1,3}\.[0-9]{1,3}
	net.proxy_prefix: 
	per_view.min_saved_message_timeout_secs: 6
	quarantine_files.expiry_min: 
	quarantine_files.limit_dir_size_mb: 
	quarantine_files.max_versions_to_maintain: 
	quarantine_files.path: 
	remote_font_config.url: https://cloud.ehv.ch/apps/richdocuments/settings/fonts.json
	security.enable_macros_execution: false
	security.enable_websocket_urp: false
	security.macro_security_level: 1
	ssl.enable: false
	ssl.hpkp: 1000
	ssl.hpkp.max_age: 1000
	ssl.hpkp.pins: 
	ssl.hpkp.pins.pin: 
	ssl.hpkp.report_uri: 
	ssl.termination: true
	storage.filesystem: 
	storage.ssl: true
	storage.ssl.as_scheme: true
	storage.ssl.enable: 
	storage.wopi: 0900
	storage.wopi.alias_groups: 
	storage.wopi.is_legacy_server: 
	storage.wopi.locking: 900
	trace.filter: 
	trace.filter.message: 
	trace.outgoing: false
	trace.outgoing.record: false
	trace.path: 
	trace_event.path: /var/log/coolwsd.trace.json
	wasm.enable: 
	wasm.force: 
	watermark.opacity: 
	watermark.text: 
| wsd/COOLWSD.cpp:1525
wsd-00007-00007 2025-01-09 14:59:32.257748 +0100 [ coolwsd ] ERR  enterMountingNS, root mount failed: Permission denied| common/JailUtil.cpp:79
wsd-00007-00007 2025-01-09 14:59:32.257885 +0100 [ coolwsd ] ERR  creating usernamespace for mount user failed.| wsd/COOLWSD.cpp:1095
wsd-00007-00007 2025-01-09 14:59:34.823848 +0100 [ coolwsd ] WRN  File not found: Private key file: /etc/coolwsd/proof_key
No proof-key will be present in discovery.
If you need to use WOPI security, generate an RSA key using this command:
    sudo coolconfig generate-proof-key
or if your config dir is not /etc, you can run ssh-keygen manually:
    ssh-keygen -t rsa -N "" -m PEM -f "/etc/coolwsd/proof_key"
Note: the proof_key file must be readable by the coolwsd process.| wsd/ProofKey.cpp:149
coolforkit version details: 24.04.10.2 - a4b67a7664
Init vcl
preload: xsec_xmlsec xmlsecurity merged ucpchelp1 wpftwriter wpftcalc wpftimpress wpftdraw msforms cached1 vbaswobj swd sw ucppkg1 sm msword slideshow pdfimport sdui sd scriptframe protocolhandler dlgprov solver pricing date vbaobj scd sc ucpdav1 oox dbaxml pcr pdffilter ldapbe2 log embobj migrationoo2 sdd deploymentgui smd dbase animcore t602filter flash flat PresentationMinimizer invocation stocservices chartcore writerfilter io uuresolver bootstrap scn dba calc sdbt chartcontroller reflection cui dbpool2 scfilt introspection mysql_jdbc cairocanvas writer binaryurp LanguageTool bib storagefd namingservice emboleobj svgfilter graphicfilter ucpcmis1 analysis migrationoo3 invocadapt mozbootstrap hwp textconversiondlgs proxyfac
Disabled: cmdmail rptxml rptui rpt dbp dbu abp odbc sdbc2 
Preload textencodings
Allowlisted languages: de_DE en_GB en_US es_ES fr_FR it nl pt_BR pt_PT ru 
Preloading local dictionaries: de-DE en-US fr-FR it-IT nl-NL pt-BR ru-RU en-GB nl-BE pt-PT es-ES 
Preloading local thesauri: de-DE en-US fr-FR it-IT pt-BR ru-RU en-GB pt-PT es-ES 
Preloading breakiterator
Preload icons
Preload short cut accelerators
Preload languages
Preload fonts
Preload config
frk-00013-00013 2025-01-09 14:59:39.842715 +0100 [ coolforkit-caps ] WRN  The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/hosts] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:585
frk-00013-00013 2025-01-09 14:59:39.842726 +0100 [ coolforkit-caps ] WRN  Failed to update the dynamic files in [/opt/cool/systemplate]. Will clone dynamic elements of systemplate to the jails.| common/JailUtil.cpp:527
frk-00013-00013 2025-01-09 14:59:39.843815 +0100 [ forkit ] WRN  The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/hosts] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:585
Sec-WebSocket-Key: JWwSXlmy7o8GJtlAWBKsOw==
Sec-WebSocket-| net/HttpRequest.cpp:119
User-Foo: Adminbits
Sec-WebSocket-Key: JWwSXlmy7o8GJtlAWBKsOw==
Sec-WebSocket-Version: 13
Accept-Language: en
Cache-Control: no-cache
Pragma: no-cache
| net/HttpRequest.cpp:158
Server:  
Upgrade: websocket
Connection: Upgrade
Sec-WebSocket-Accept: 0gmQ/QPhZCmFby2DwPe0IyupJUA=
| net/WebSocketHandler.hpp:1015
kit-00026-00026 2025-01-09 14:59:43.460089 +0100 [ kit_spare_001 ] WRN  Linking/copying files from /opt/collaboraoffice to /opt/cool/child-roots/7-8430f195/xBKfvM0RLCDGGto8/lo/ is taking too much time. Enabling verbose link/copy logging.| kit/Kit.cpp:481
office version details: { "ProductName": "Collabora Office", "ProductVersion": "24.04", "ProductExtension": ".10.2", "BuildId": "9d0c2a60e3e5d633b536bd87adb0fbadb86b465e", "BuildConfig": "'--enable-hardening-flags' '--enable-mpl-subset' '--with-vendor=Collabora' '--disable-community-flavor' '--with-branding=icon-themes/galaxy/brand_cp' '--with-system-dicts' '--with-myspell-dicts' '--with-system-zlib' '--disable-poppler' '--enable-cairo-rgba' '--without-system-cairo' '--without-system-fontconfig' '--without-system-freetype' '--without-system-graphite' '--without-system-harfbuzz' '--without-system-openssl' '--without-system-libpng' '--without-system-libxml' '--without-system-jpeg' '--without-system-expat' '--without-system-curl' '--without-system-icu' '--without-system-nss' '--without-system-jars' '--without-system-postgresql' '--without-java' '--without-junit' '--without-help' '--with-linker-hash-style=both' '--with-fonts' '--with-docrepair-fonts' '--enable-noto-font' '--with-galleries=no' '--with-theme=colibre colibre_svg' '--with-external-thes-dir=/usr/share/mythes' '--with-external-hyph-dir=/usr/share/hyphen' '--with-external-dict-dir=/usr/share/hunspell' '--disable-dbus' '--enable-extension-integration' '--disable-odk' '--disable-kf5' '--disable-gtk3' '--disable-qt5' '--disable-gstreamer-1-0' '--disable-evolution2' '--disable-gio' '--disable-gui' '--disable-scripting-beanshell' '--disable-scripting-javascript' '--disable-ext-wiki-publisher' '--disable-report-builder' '--disable-ext-nlpsolver' '--disable-sdremote' '--disable-sdremote-bluetooth' '--disable-postgresql-sdbc' '--disable-firebird-sdbc' '--disable-randr' '--disable-ext-numbertext' '--enable-epm' '--enable-python=internal' '--disable-online-update' '--disable-dconf' '--enable-mergelibs' '--with-package-format=deb rpm' '--enable-release-build' '--with-lang=ar bg ca cs da de el en-US en-GB eo es eu fi fr gl he hr hu id is it ja ko lo nb nl oc pl pt pt-BR sq ru sk sl sv tr uk vi zh-CN zh-TW' '--disable-lotuswordpro' '--disable-lpsolve' '--enable-symbols' '--enable-sal-log' '--without-templates' '--with-buildconfig-recorded' '--srcdir=/opt/collaboraoffice/debugsource' '--enable-option-checking=fatal' 'PKG_CONFIG_PATH=/opt/rh/devtoolset-12/root/usr/lib64/pkgconfig'" }
Sec-WebSocket-Key: Fyi3wk8Vb9mdoqt5DR1xqg==
Sec-WebSocket-| net/HttpRequest.cpp:119
User-Foo: Adminbits
Sec-WebSocket-Key: Fyi3wk8Vb9mdoqt5DR1xqg==
Sec-WebSocket-Version: 13
Accept-Language: en
Cache-Control: no-cache
Pragma: no-cache
| net/HttpRequest.cpp:158
Server:  
Upgrade: websocket
Connection: Upgrade
Sec-WebSocket-Accept: UY1J3vyw1uCzZrI9Bhh7vKm9H+0=
| net/WebSocketHandler.hpp:1015
Ready to accept connections on port 9980.

wsd-00007-00007 2025-01-09 14:59:44.393698 +0100 [ coolwsd ] WRN  Waking up dead poll thread [main], started: false, finished: false| net/Socket.hpp:808
frk-00013-00013 2025-01-09 14:59:44.394408 +0100 [ forkit ] WRN  The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/hosts] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:585
frk-00013-00013 2025-01-09 14:59:44.404789 +0100 [ forkit ] WRN  The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/hosts] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:585
wsd-00007-00027 2025-01-09 14:59:44.410047 +0100 [ remotefontconfig_poll ] ERR  Remote config server has response status code: 502 (Bad Gateway)| wsd/RemoteConfig.cpp:133
frk-00013-00013 2025-01-09 14:59:44.414553 +0100 [ forkit ] WRN  The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/hosts] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:585
frk-00013-00013 2025-01-09 15:01:57.999286 +0100 [ forkit ] WRN  The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/hosts] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:585
kit-00033-00033 2025-01-09 15:01:58.403149 +0100 [ kitbroker_001 ] ERR  Failed to load: file:///tmp/user/docs/AlP9RIbAiUsclt0U/Antrag_HP_Guggisberg.doc, error: loadComponentFromURL returned an empty reference| kit/Kit.cpp:1985
kit-00033-00033 2025-01-09 15:01:58.403211 +0100 [ kitbroker_001 ] ERR  ToMaster-009: error: cmd=load kind=faileddocloading| common/Session.hpp:181
Failed to load the document. Setting TerminationFlag
kit-00033-00033 2025-01-09 15:01:58.403281 +0100 [ kitbroker_001 ] FTL  Failed to load the document. Setting TerminationFlag| kit/Kit.cpp:2012
kit-00033-00033 2025-01-09 15:01:58.403298 +0100 [ kitbroker_001 ] ERR  ToMaster-009: Failed to get LoKitDocument instance for [file:///tmp/user/docs/AlP9RIbAiUsclt0U/Antrag_HP_Guggisberg.doc]| kit/ChildSession.cpp:927
wsd-00007-00066 2025-01-09 15:01:58.403377 +0100 [ docbroker_001 ] ERR  ToClient-009: Document load failed: faileddocloading| wsd/ClientSession.cpp:1866
wsd-00007-00066 2025-01-09 15:01:58.403442 +0100 [ docbroker_001 ] ERR  Unexpected message: [o12 close: ].| wsd/DocumentBroker.cpp:3662
wsd-00007-00066 2025-01-09 15:01:58.403481 +0100 [ docbroker_001 ] WRN  #28: DocBroker [https%3A%2F%2Fcloud.ehv.ch%3A443%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F1571582_ocjryp82l7nk] got disconnected from its Kit (33) unexpectedly. Closing| wsd/COOLWSD.cpp:2918
wsd-00007-00011 2025-01-09 15:01:58.429694 +0100 [ asyncdns ] WRN  Waking up dead poll thread [main], started: false, finished: false| net/Socket.hpp:808
wsd-00007-00007 2025-01-09 15:01:58.429835 +0100 [ coolwsd ] WRN  Waking up dead poll thread [main], started: false, finished: false| net/Socket.hpp:808

[szaimen]

kit-00033-00033 2025-01-09 15:01:58.403149 +0100 [ kitbroker_001 ] ERR Failed to load: file:///tmp/user/docs/AlP9RIbAiUsclt0U/Antrag_HP_Guggisberg.doc, error: loadComponentFromURL returned an empty reference| kit/Kit.cpp:1985
kit-00033-00033 2025-01-09 15:01:58.403211 +0100 [ kitbroker_001 ] ERR ToMaster-009: error: cmd=load kind=faileddocloading| common/Session.hpp:181
Failed to load the document. Setting TerminationFlag
kit-00033-00033 2025-01-09 15:01:58.403281 +0100 [ kitbroker_001 ] FTL Failed to load the document. Setting TerminationFlag| kit/Kit.cpp:2012
kit-00033-00033 2025-01-09 15:01:58.403298 +0100 [ kitbroker_001 ] ERR ToMaster-009: Failed to get LoKitDocument instance for [file:///tmp/user/docs/AlP9RIbAiUsclt0U/Antrag_HP_Guggisberg.doc]| kit/ChildSession.cpp:927

This seems to be the issue.

Please report this to https://github.com/CollaboraOnline/online as this seems to be an issue on their side. Thanks!

[leuedaniel]

There is already an issue at collabora:
CollaboraOnline/online#10797
Thanks for your help