can't access sciencedirect journals

[snam24]

Please write necessary information as described below. If information is not enough, I may not have time to look into it.

What device and app version are you using

• Device:onyx boox. na3c
• OS: android
• EinkBro Version: 14.2.0

Describe the bug

Whenever I go to elsevier sciencedirect, e.g., [science direct] (https://www.sciencedirect.com) it says "There was a problem providing the content you requested."

I. tried allowing cookies and reinstalled the app, but the problem persists.

To Reproduce
Steps to reproduce the behavior.

Example description:

1. Go to any sciencedirect journal webpages
2. example

** What's the behavior on following similar browsers **

• Via Browser
• xBrowser
  both browsers show the same behavior /error

Expected behavior

can see. the webpage

Additional context

error message: There was a problem providing the content you requested
Please contact our support team for more information and provide the details below.

Reference number: 8f5c86a9695061f7
IP Address: 73.208.140.218
User Agent: Mozilla/5.0 (Linux; Android 12) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.6778.39 Safari/537.36
Timestamp: 2024-12-22 02:01:48 UTC

[plateaukao]

It seems like science Direct blocks all browsers that are based on Android webview. As the website said, you have to consult the website support team to check how this could work with EinkBro browser.

[snam24]

Thanks. I reached out to them and got the following reply. Happy holidays!

The recommended browsers to use ScienceDirect are the following,
Google Chrome
Mozilla Firefox
Edge
Safari
Other than the mentioned browsers above, the issue you are experiencing is expected. For more information please see What are the technical requirements for ScienceDirect?

Nonetheless, I shared this with our product team for consideration in future product development.

[snam24]

Hi plateaukao, the team is requesting an HAR file for further investigation. Will you please let me know if I can generate the file on my end? If so, please let me know how to do so. Thanks.

[plateaukao]

it looks like that need to connect device to pc and use pc browser to get har file from pc browser. I'll try if I can get one tonight.

[plateaukao]

@snam24
I tried, but with EinkBro on mobile device, I couldn't get har file correctly.
When using PC browser, the exported har file is of size. but with EinkBro, the file size is always 0.
The website I reference to is: https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

[plateaukao]

what I could provide is only this screenshot from Chrome Developer Tool:

[snam24]

@plateaukao, Thanks so much for the screenshot.

The customer service team would like new screenshots of (1) the error message and (2) associated google developer tool because the previous one went stale. Could you provide the two screenshots for me so that I can hand them to the team? Sorry to bother and thanks so much again.

[snam24]

Hi @plateaukao,

The team told me that it is no longer necessary for the developer tool screenshot as they have identified that the root cause. Thanks for your help!