diff --git a/src/main/java/org/prebid/server/auction/requestfactory/Ortb2RequestFactory.java b/src/main/java/org/prebid/server/auction/requestfactory/Ortb2RequestFactory.java
index 02c8e2b2908..b1178d3081c 100644
--- a/src/main/java/org/prebid/server/auction/requestfactory/Ortb2RequestFactory.java
+++ b/src/main/java/org/prebid/server/auction/requestfactory/Ortb2RequestFactory.java
@@ -424,6 +424,7 @@ private Future<Account> accountFallback(Throwable exception,
         if (exception instanceof PreBidException) {
             UNKNOWN_ACCOUNT_LOGGER.warn(accountErrorMessage(exception.getMessage(), httpRequest), 100);
         } else {
+            metrics.updateAccountRequestRejectedByFailedFetch(accountId);
             logger.warn("Error occurred while fetching account: {0}", exception.getMessage());
             logger.debug("Error occurred while fetching account", exception);
         }
diff --git a/src/main/java/org/prebid/server/metric/MetricName.java b/src/main/java/org/prebid/server/metric/MetricName.java
index f3450b5f4d4..ca51fe09b73 100644
--- a/src/main/java/org/prebid/server/metric/MetricName.java
+++ b/src/main/java/org/prebid/server/metric/MetricName.java
@@ -119,6 +119,7 @@ public enum MetricName {
     rejected_by_invalid_account("rejected.invalid-account"),
     rejected_by_invalid_stored_impr("rejected.invalid-stored-impr"),
     rejected_by_invalid_stored_request("rejected.invalid-stored-request"),
+    rejected_by_account_fetch_failed("rejected.account-fetch-failed"),
 
     // currency rates
     stale,
diff --git a/src/main/java/org/prebid/server/metric/Metrics.java b/src/main/java/org/prebid/server/metric/Metrics.java
index 52952734938..aa5316235b5 100644
--- a/src/main/java/org/prebid/server/metric/Metrics.java
+++ b/src/main/java/org/prebid/server/metric/Metrics.java
@@ -258,6 +258,10 @@ public void updateAccountRequestRejectedByInvalidStoredRequestMetrics(String acc
         updateAccountRequestsMetrics(accountId, MetricName.rejected_by_invalid_stored_request);
     }
 
+    public void updateAccountRequestRejectedByFailedFetch(String accountId) {
+        updateAccountRequestsMetrics(accountId, MetricName.rejected_by_account_fetch_failed);
+    }
+
     private void updateAccountRequestsMetrics(String accountId, MetricName metricName) {
         forAccount(accountId).requests().incCounter(metricName);
     }
diff --git a/src/test/java/org/prebid/server/auction/requestfactory/Ortb2RequestFactoryTest.java b/src/test/java/org/prebid/server/auction/requestfactory/Ortb2RequestFactoryTest.java
index c7daf3e74c8..a65a86cd29a 100644
--- a/src/test/java/org/prebid/server/auction/requestfactory/Ortb2RequestFactoryTest.java
+++ b/src/test/java/org/prebid/server/auction/requestfactory/Ortb2RequestFactoryTest.java
@@ -553,6 +553,7 @@ public void fetchAccountShouldReturnEmptyAccountIfExceptionOccurred() {
                 AuctionContext.builder().bidRequest(bidRequest).build());
 
         // then
+        verify(metrics).updateAccountRequestRejectedByFailedFetch(accountId);
         verify(applicationSettings).getAccountById(eq(accountId), any());
 
         assertThat(result.result()).isEqualTo(Account.empty(accountId));
diff --git a/src/test/java/org/prebid/server/metric/MetricsTest.java b/src/test/java/org/prebid/server/metric/MetricsTest.java
index df74259945d..8a6518666d5 100644
--- a/src/test/java/org/prebid/server/metric/MetricsTest.java
+++ b/src/test/java/org/prebid/server/metric/MetricsTest.java
@@ -1411,6 +1411,16 @@ public void shouldIncrementUpdateAccountActivityProcessedRulesCount() {
                 .isEqualTo(1);
     }
 
+    @Test
+    public void shouldIncrementUpdateAccountRequestRejectedByFailedFetchCount() {
+        // when
+        metrics.updateAccountRequestRejectedByFailedFetch("account_id");
+
+        // then
+        assertThat(metricRegistry.counter("account.account_id.requests.rejected.account-fetch-failed").getCount())
+                .isEqualTo(1);
+    }
+
     private void verifyCreatesConfiguredCounterType(Consumer<Metrics> metricsConsumer) {
         final EnumMap<CounterType, Class<? extends Metric>> counterTypeClasses = new EnumMap<>(CounterType.class);
         counterTypeClasses.put(CounterType.counter, Counter.class);