Inquiry on Programmatic Printer Reset Options

[mohdmehraj66]

Description

I hope this message finds you well. I am a Product Manager at Innowi Inc., where we build Point of Sale (POS) systems for restaurants, utilizing Star printers for printing both kitchen and customer receipts.

Some of our customers have encountered an issue where the printer enters an unrecoverable state, requiring a manual reboot to restore functionality. I have a few questions regarding potential solutions for this:

Question 1: Is it possible to perform a soft reboot or reset programmatically? If so, could you please provide the steps, along with code snippets or examples, that would enable us to send a reset command directly from our app? This would allow my development team to implement the solution effectively.

Question 2: Is there a way to perform a hard reboot programmatically? If yes, I would appreciate any details or guidance you can provide on how to achieve this.

Additionally, I have noticed that a reset can be triggered when configuring the printer by sending a command through the web interface at http://(Printer IP Address). Is there a way to utilize this method for programmatic resets?

For further context, I have attached a link to the ticket where my development team has outlined the issue we are facing.
#29

Your assistance in this matter would be greatly appreciated.

Your device where the bug occurs

Device:
POS(ELO), Samsung
OS:
Android *
Version
Version 14 and 9
Your printer

Model Names:
mC-Print3
Firmware Version:
(com.starmicronics:stario10:1.6.0)
Interface:
Ethernet/LAN

Your development environment

The result of executing the command ver on Windows, sw_vers on macOS, uname –a on Linux, or these equivalent commands.

To Reproduce

Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior

A clear and concise description of what you expected to happen.

Screenshots

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Additional context

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[Tatsuki-Yamamoto2731]

@mohdmehraj66
Our API uses TCP#9100 to send data to the printer.
However, TCP#9100 will probably not be available if the printer is in an unrecoverable state.
Therefore, I would like to propose a way to reboot the printer using TCP#22222.
Please refer to my comment in Issue #29.
This method is a way to perform a hard reboot. Unfortunately, there are no ways to perform a soft reboot.