diff --git a/.github/ISSUE_TEMPLATE/bug_report.yml b/.github/ISSUE_TEMPLATE/bug_report.yml
new file mode 100644
index 000000000..c922e5154
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/bug_report.yml
@@ -0,0 +1,69 @@
+name: Bug report
+description: Report a bug with the twilio-ruby helper library.
+title: "[BUG] Describe the issue briefly"
+labels: "type: bug"
+body:
+  - type: markdown
+    attributes:
+      value: |
+        Thank you for reporting a bug in the twilio-ruby helper library. Please provide the details below to help us investigate and resolve the issue.
+
+  - type: textarea
+    attributes:
+      label: Describe the bug
+      description: Provide a clear and concise description of the issue.
+      placeholder: A clear and concise description of the bug.
+    validations:
+      required: true
+
+  - type: textarea
+    attributes:
+      label: Code snippet
+      description: Provide the code snippet that reproduces the issue.
+      placeholder: "```\n// Code snippet here\n```"
+    validations: 
+        required: true
+
+  - type: textarea
+    attributes:
+      label: Actual behavior
+      description: Describe what actually happened.
+      placeholder: A description of the actual behavior.
+    validations:
+      required: true
+
+  - type: textarea
+    attributes:
+      label: Expected behavior
+      description: Describe what you expected to happen.
+      placeholder: A description of the expected outcome.
+    validations:
+      required: true
+
+  - type: input
+    attributes:
+      label: twilio-ruby version
+      description: Specify the version of the twilio-ruby helper library you are using.
+      placeholder: e.g., 7.4.1
+    validations:
+      required: true
+
+  - type: input
+    attributes:
+      label: Ruby version
+      description: Specify the version of Ruby you are using.
+      placeholder: e.g., 2.7.2
+    validations:
+      required: true
+
+  - type: textarea
+    attributes:
+      label: Logs or error messages
+      description: Provide relevant logs or error messages (if any).
+      placeholder: "Error: Something went wrong..."
+
+  - type: textarea
+    attributes:
+      label: Additional context
+      description: Add any other context about the problem here.
+      placeholder: Any additional