669 update tts handbook resume guide (#3839)

* Update resume.md

work in progress content updates

* Update resume.md

continued content updates

* Update resume.md

Finished up content changes

pages/hiring-staying-or-changing-jobs/resume.md

@@ -13,73 +13,61 @@ This page provides an overview with examples of how to write a federal
 government resume, which have content and formatting that differ from most
 private sector resumes.
 
-## How to write a Federal resume
+## How to write a federal resume
 
-_Written by [Amanda Costello](https://github.com/amandacostello), 18F content
-designer and gummi bear enthusiast, July 10, 2019._
+_Written by [Amanda Costello](https://github.com/amandacostello), 18F content designer and gummi bear enthusiast, July 2019. (Revised March 2024)_
 
-**Writing a US federal resume is hard.** When I started writing mine, all I
-wanted was a solid example. What needs to be there, in what order, and what
-would it look like with real information. This is that example. (**_Law and
-Order chimes_**)
+Writing a US federal resume is hard. When I started writing mine, all I wanted was a solid example. What needs to be included, in what order, and what would it look like with real information. This is that example. (_Law and Order chimes_)
 
-Below are excerpts from my federal resume, along with details and notes about
-how it’s written and formatted. I want more awesome folks from all backgrounds
-and experiences as colleagues. I don’t want the resume formatting or particulars
-to be a mystery; it’s already a very challenging piece of writing.
+It can be helpful to think about a federal resume like an academic CV, an overview of your whole career. Also, these are **long documents**. This is not the place for a 1-2 page resume. When I applied, my resume was 7 pages long; after 5 years at 18F, it’s close to 15 pages.
+
+Below are excerpts from my federal resume, along with details and notes about how it’s written and formatted. I want more awesome folks from all backgrounds and experiences as colleagues. I don’t want the resume formatting or particulars to be a mystery; it’s already a very challenging piece of writing.
 
 ### General things to keep in mind:
 
-1. This resume’s job is to connect the requirements of the job posting to your
-   experience using the **straightest possible line**. I printed out the job
-   posting and highlighted every key phrase of the requirements, qualifications,
-   and what kind of work this job would do. I then made that into a checklist to
-   make sure each one of those things could clearly be mapped to my resume.
-2. **Throw out your formatting.** I used CAPS for headers, italics for mission
-   statements, and bullet points. Expect that the bulk of your formatting will
-   be stripped out. No columns, no fanciness. Just write. Hard.
-3. **Speaking of writing: get your words going, and then get more words.** I had
-   to submit two writing samples, and that was where I could show off my content
-   strategy particulars. Remember the job of the resume content: clear, straight
-   lines between the requirements and your experience.
-
-> Explicit disclaimer: This resume format is what I chose to use in applying to
-> 18F in the US Federal Government’s General Services Administration. It is not
-> the only acceptable format, but is what worked well for me. I currently work
-> as a content designer at 18F, but put this together on my own time, using no
-> government resources to do so. Using this formatting is not a guarantee of
-> consideration. You still gotta do the work.
-
-Want to chat more about this? I’m on Twitter:
-[@amandaesque](https://www.twitter.com/amandaesque)
-
-My comments below will all be in `code demo backticks`.
+1. This resume’s job is to connect the requirements of the job posting to your experience using the straightest possible line. I printed out the job posting and highlighted every key phrase of the requirements, qualifications, and what kind of work this job would do. I then made that into a checklist to make sure each one of those things could clearly be mapped to my resume.
+    1. Pay particular attention to the Specialized Experience section of a federal job posting. These items must be clearly represented on your resume to show you’ve done the work to be qualified. 
+    2. _**New in 2024!**_ Another tactic that’s been successful for me has been making the job posting’s Specialized Experience the headers for duties and responsibilities. Obviously you can’t do this until you’re looking at a specific job, but it can be a good way to organize your work for readability.
+2. Throw out your formatting. I used CAPS for headers, italics for mission statements, and bullet points. Expect that the bulk of your formatting will be stripped out. No columns, no fanciness. Just write. Hard.
+3. Speaking of writing: get your words going, and then get more words. I had to submit two writing samples, and that was where I could show off my content strategy particulars. Remember the job of the resume content: clear, straight lines between the requirements and your experience.
+
+_Explicit disclaimer: This resume format is what I chose to use in applying to 18F in the US Federal Government’s General Services Administration. It is not the only acceptable format, but is what worked well for me. I currently work as a content designer at 18F, but put this together on my own time, using no government resources to do so. Using this formatting is not a guarantee of consideration. You still gotta do the work._
+
+Want to chat more about this? Shoot me an email at
+amanda.costello@gsa.gov
+
+My comments below will all be in text boxes
 
 ---
 
-### And now, the resume!
+### Resume formatting
 
-`Everything about this top material is standardized formatting. Go ahead and put your own info in just like this. `
+`Everything about this top material is standardized formatting. Go ahead and put your own info in just like this.`
 
 AMANDA COSTELLO  
 123 Lutefisk Street  
 You Betcha, MN 55555  
-Mobile: 555-555-5555
-
-Email:  
-Availability: April 1, 2020  
-Job Type: Permanent, Telework Work Schedule: Full-Time
-
+
+Mobile: 555-555-5555  
+Email: amanda.costello@gsa.gov  
+
+Availability: April 1, 2024  
+
+Job Type: Permanent, Telework Work Schedule: Full-Time  
+
 Desired locations:  
-United States - MN
-
+
+United States - MN  
+Remote  
+
 #### WORK EXPERIENCE
 
-`Below is an example of one job, and how I talked about it. I recommend listing as complete of a job history as you can for at least the last 7 years, more ideally the last 10 years. Here's a formatting example!`
+`Below is a formatting outline of a work experience entry, and then an example of one of my past jobs. I recommend listing as complete of a job history as you can for at least the last 7 years, more ideally the last 10 years.`
 
 Workplace name, Unit name if relevant - City, State, Country  
-Your job title - MM/YYYY to MM/YYYY - Hours per week: xx
-
+
+Your job title - MM/YYYY to MM/YYYY - Hours per week: xx  
+
 _Mission statement(s) of the workplace, or summary of the company’s work on a
 larger scale._
 
@@ -109,12 +97,13 @@ SELECTED WORK:
 
 - Another bulleted list, this time of URLs related to work I did.
 - They had quick little blurbs underneath about what they were, and what I did.
-- Photos won’t come through on this resume, so no screenshots or anything.
-
-`End of formatting example!`
+- Photos won’t come through on this resume, so no screenshots or anything.  
+  
+#### Work experience example from my 2018 resume
 
 University of Minnesota, College of Education and Human Development -
-Minneapolis, MN  
+Minneapolis, MN
+
 Lead Content Strategist - 07/2012 to Present - Hours per week: 40
 
 _The mission of the College of Education and Human Development is to contribute
@@ -244,6 +233,7 @@ SELECTED WORK:
 `Your volunteer work doesn’t count as experience for scoring, but is still good to include. I used a format similar to the work experience job entry above, though used the bulleted list format for duties and responsibilities, and shortened everything up.`
 
 MinneWebCon Annual Conference - Minneapolis, MN - www.minnewebcon.org  
+
 Conference Director - 10/2011 - 06/2015
 
 _MinneWebCon is a two-day web conference in Minneapolis that encourages
@@ -266,14 +256,12 @@ DUTIES AND RESPONSIBILITIES
 
 #### SELECTED SPEAKING AND PRESENTATIONS
 
-`I do a lot of presentations and workshops, and they’re a big part of who I am and how I share my work with the community. This is a shortened list to show you what examples look like, including upcoming talks. Like volunteer work, this does not count towards experience scoring, and is optional.`
+`I do a lot of presentations and workshops; they’re a big part of who I am and how I share my work with the community. This is a shortened list to show you what examples look like, including upcoming talks. Like volunteer work, this does not count towards experience scoring, and is optional.`
 
-`My resume listed about 15 sessions that I thought were particularly relevant to this job. I also had sections on selected publications and selected podcast guest appearances, because those are cool too!`
+`My resume listed about 15 sessions that I thought were relevant to this job. I also had sections on selected publications and selected podcast guest appearances, because those are cool too! The format I use is:`
 
-```
-“Title of the Presentation,” what kind of session - MM/YYYY
-Conference Name - City, State, Country
-```
+`"Title of the Presentation," what kind of session - MM/YYYY  
+Conference Name - City, State, Country`
 
 - “How Silos Learn: Working in the Idea Factory,” closing keynote address -
   08/2018 (scheduled)  
@@ -290,27 +278,27 @@ Conference Name - City, State, Country
 
 #### EDUCATION
 
+`You can add in particular awards or distinctions here too. I was not a particularly distinguished student. :) `
+
 University of Minnesota - Twin Cities Minneapolis, MN United States  
 Bachelor's Degree MM/YYYY  
 Major: English  
 Minor: Japanese
 
-`You can add in particular awards or distinctions here too. I was not a particularly distinguished student. :) `
-
 #### LANGUAGE SKILLS
 
+`This is totally optional. For each language you speak in addition to English, list the levels at which you speak, write, and read. More details: https://www.usajobs.gov/Help/how-to/account/profile/languages/ `
+
 Language: Japanese  
 Spoken Level: Novice  
 Written Level: Novice  
 Reading Level: Novice
 
-`This is totally optional. For each language you speak in addition to English, list the levels at which you speak, write, and read. More details: https://www.usajobs.gov/Help/how-to/account/profile/languages/ `
-
 #### REFERENCES
 
-Name: Super Awesomeboss  
+`While I listed references on my resume, it’s not required. The hiring and talent folks won’t cold call your references, they’ll ask you for permission later on in the process.`
+
+Name: Jeff Awesomeboss  
 Employer: University of Minnesota  
 Title: The Best Boss  
 Email: teamlead@awesomeboss.com
-
-`While I listed references on my resume, it’s not required. The hiring folks wouldn’t cold call your references, they’d ask you for their contact information later on in the process.`