Skip to content

SMLets Exchange Connector v1.4.4
Compare
Choose a tag to compare
@AdhocAdam AdhocAdam released this 26 Jul 02:01
v1.4.4
1c4a168
This commit was created on GitHub.com and signed with GitHub’s verified signature. The key has expired.
GPG key ID: 4AEE18F83AFDEB23
Expired
Learn about vigilant mode.

SMLets Exchange Connector v1.4.4

New Features

  • Added the ability to set First Response Date on IR/SR when suggested Request Offerings or Knowledge Articles are made to the Affected User. #48
  • Introduce [take] keyword on Manual Activities and Change Request with optional [take] Support Group enforcement #56 and #59
  • The #private keyword is now configurable #63
  • The [resolved] keyword should trigger a Record Resolved and add the Comment as a Resolution Description instead of just leaving an Analyst Comment. This was extend to support similar functionality on Service Requests and Problems. #60
  • The [reactivated] keyword should trigger a Record Reopened on the Action Log instead of leaving an Analyst Comment. #61

Bug Fixes

  • Cancelling a meeting request missing the [Work Item] in the subject should null the values of Scheduled Start and End Times instead of creating a brand new work item. Performed by introducing new logic on Verify-WorkItem. #51
  • When the Assigned To User and the Affected User are the same person, the connector leaves an End User and Analyst Comment on the Action Log. This has been updated to match the OOB Exchange Connector functionality whereby the comment is marked as a Public End User Comment. #58
  • Suggesting Request Offerings from the Cireson Portal returns no results #67
  • When the [skip] keyword is used, the Cireson Portal doesn't correctly render the MA as skipped #64

Enhancements/Optimizations

  • Add minimum words to match to Knowledge Base suggestions #65
  • Use a single Action Log style function instead of individual ones #62
  • Independently control Azure Cognitive Services in KA/RO Suggestion Feature #66
Assets 3
Loading