Troubleshooting

General Troubleshooting Issues

If after installation and setup you don't see your content:

Make sure you have a content library setup on you USB using LaunchBox.
Make sure your USB is connected to you Xbox and has all permissions needed USB Setup Video
Check your LaunchBox content library/data has become corrupt, you can check this by opening LaunchBox on your pc and an error will pop up asking you to restore from a backup if it is damaged in any way.
If Platforms/Playlist do not all appear this may be due to having not sorted your platform list in Launch Box by assigning a Sort Order # to each platform in the order wished to display them Sort Title Video then delete the LaunchPassUserSettings.xml and LaunchPass.xml from your USB and restart LaunchPass.

Here are some things to try.

Make sure you are indeed displaying the platform/playlist.
Adding a Sort Title: #.
Try delete the LaunchPassUserSettings.xml and LaunchPass.xml from your USB and restart LaunchPass.

Edit each your platforms and assign a Sort Title: # (number), the numerical value here will be the order in-which they are displayed.

To do this edit the platform and make sure to include it into a parent.

To do this edit the playlist and make sure to include it into a parent, and include playlist with platforms is checked.

Make sure you have sort order set to all platforms and playlists.
Check LaunchBox Data is corrupt.
Try delete the LaunchPassUserSettings.xml and LaunchPass.xml from your USB and restart LaunchPass.

LaunchPass uses its own thumbnail caching system, so it has explicit control over cached thumbnails and used storage. Native Windows thumbnail caching is not used.
Cached thumbnails can be deleted by opening the Settings page and clicking the Delete Cache button.
When front box images are to be shown for the first time, they are first cached into a smaller thumbnail for faster loading later. This means when you access platform collections, image loading will be slower until thumbnails are generated.
A potential crash exists when there are a large number of systems with huge collections above 2000 in any given playlist/platform collection, it is recommended that for collections above 1500, you split them up into playlists with appropriate names (example: Gameboy 1, Gameboy 2). This specifically applies to total titles while displaying the full collection of that platform/playlist.

It is recommended to uninstall LaunchPass restart your console then reinstall the app or install the update.
If Updating you must delete your LaunchPassUserSettings.xml and LaunchPass.xml from your USB
LaunchPass should always be set as a App not a Game