Troubleshooting

Make sure to turn off logging after troubleshooting, because writing to a log file slows down app performance!

Installation Issues

If after installation and setup you don't see your content:

1. Make sure you have a content library setup using LaunchBox.
2. Go to Settings and check Enable Logging.
3. Quit LaunchPass and restart it again.
4. Go to Settings and press View (Back) button on the Xbox gamepad.
5. View the log and notice yellow warning and red error log entries.
6. Log file is also generated in the local LaunchPass folder on Xbox.
7. Sometimes Platforms will not all appear this is likely due to having not sorted your platform list in Launch Box by assigning a Sort # to each platform in the order wished to display them.

LaunchPass Won't Start/Hangs at LaunchPass Boot Image

• If you remove Background/font files from USB which are being used by LaunchPass in the current config file the App may not launch correctly and you will have to delete the LaunchPass folder from USB to fix it (not the most ideal solution but it works), you can also try re-naming the filenames in the config XML file.

Thumbnail Caching

• LaunchPass uses its own thumbnail caching system, so it has explicit control over cached thumbnails and used storage. Native Windows thumbnail caching is not used.
• Cached thumbnails can be deleted by opening the Settings page and clicking the Delete Cache button.
• When front box images are to be shown for the first time, they are first cached into a smaller thumbnail for faster loading later. This means when you access platform collections, image loading will be slower until thumbnails are generated.
• Currently, there is no memory management for shown thumbnails! Loaded thumbnails stay in memory until the app is terminated. This makes collections fast to show once they are loaded, but it could crash the app if there is a large number of systems with huge collections.