Troubleshooting

Make sure to turn off logging after troubleshooting, because writing to a log file slows down app performance!

Installation Issues

If after installation and setup you don't see your content:

Make sure you have a content library setup using LaunchBox.
Go to Settings and check Enable Logging.
Quit LaunchPass and restart it again.
Go to Settings and press View (Back) button on the Xbox gamepad.
View the log and notice yellow warning and red error log entries.
Log file is also generated in the local LaunchPass folder on Xbox.
If Platforms will not all appear this may be due to having not sorted your platform list in Launch Box by assigning a Sort # to each platform in the order wished to display them, however, this is not strictly required for normal operation.

This has been designed to auto-recover from such faults, by generating a new XML using the default files + re-adding the default files.

If you remove Background/font files from USB which are being used by LaunchPass in the current config file the App may still hang on rare occasions you will have to delete the LaunchPass folder from USB to fix it, you can also try re-naming the filenames in the config XML filet to a background/font's that do exist.

LaunchPass uses its own thumbnail caching system, so it has explicit control over cached thumbnails and used storage. Native Windows thumbnail caching is not used.
Cached thumbnails can be deleted by opening the Settings page and clicking the Delete Cache button.
When front box images are to be shown for the first time, they are first cached into a smaller thumbnail for faster loading later. This means when you access platform collections, image loading will be slower until thumbnails are generated.
A potential crash exists when there are a large number of systems with huge collections above 2000 in any given playlist/platform collection, it is recommended that for collections above 1500, you split them up into playlists with appropriate names (example: Gameboy 1, Gameboy 2). This specifically applies to total titles while displaying the full collection of that platform/playlist.