Troubleshooting

Make sure to turn off logging after troubleshooting, because writing to a log file slows down app performance!

Installation Issues

If after installation and setup you don't see your content:

1. Make sure you have a content library setup using LaunchBox.
2. Go to Settings and check Enable Logging.
3. Quit LaunchPass and restart it again.
4. Go to Settings and press View (Back) button on the Xbox gamepad.
5. View the log and notice yellow warning and red error log entries.
6. Log file is also generated in the local LaunchPass folder on Xbox.

Thumbnail Caching

• LaunchPass uses its own thumbnail caching system, so it has explicit control over cached thumbnails and used storage. Native Windows thumbnail caching is not used.
• Cached thumbnails can be deleted by opening Settings page and clicking Delete Cache button.
• When front box images are to be shown for the first time, they are first cached into a smaller thumbnail for faster loading later. This means when you access platform collections, image loading will be slower until thumbnails are generated.
• Currently, there is no memory management for shown thumbnails! Loaded thumbnails stay in memory until the app is terminated. This makes collections fast to show once they are loaded, but it could crash the app if there is a large number of systems with huge collections.