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docs(knapsack): getting back adapting tone page
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github-actions committed Jan 13, 2025
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36 changes: 36 additions & 0 deletions apps/knapsack/data/blocks/block.3nK9KuZ4DN.json
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54 changes: 54 additions & 0 deletions apps/knapsack/data/blocks/block.5xYWkMJtI.json
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69 changes: 69 additions & 0 deletions apps/knapsack/data/blocks/block.7TZEfGqFM.json
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"text": "Tone spectrum",
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"text": "The tone spectrum is a mental model for you as you choose the right tone according to your user's situation in their product experience. The sliding gradient represents all possible situations throughout the user journey. We can't describe them all, because so many factors are at play. ",
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"text": "We call out 3 example points on the spectrum, and each aligns with a situation and tone guideline. The three points are not absolute. ",
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"text": "Use the guidelines to help you apply the right tone to common situations users encounter, and adapt them to other situations along the spectrum. Ultimately, use what you know about the user in the specific situation, and be ready to make a judgement call with the many factors at play. ",
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23 changes: 23 additions & 0 deletions apps/knapsack/data/blocks/block.A4rHmg9Khg.json
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89 changes: 89 additions & 0 deletions apps/knapsack/data/blocks/block.Ew3EmXiXyW.json
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"text": "Complete the information, then map the required claims (for OpenID Connect) or attribute values (for SAML).",
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36 changes: 36 additions & 0 deletions apps/knapsack/data/blocks/block.K4Bfb-xLFz.json
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"text": "Situation: While using a product, a user encounters an error.",
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35 changes: 35 additions & 0 deletions apps/knapsack/data/blocks/block.KfeIuYKj2w.json
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