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Update the doc on being able to ACK, DT and Force check from the detail panel #4007

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31 changes: 31 additions & 0 deletions versioned_docs/version-24.10/alerts-notifications/acknowledge.md
Original file line number Diff line number Diff line change
Expand Up @@ -62,6 +62,37 @@ To acknowledge an alert, there are several solutions:
UNREACHABLE or WARNING to CRITICAL). Otherwise, the acknowledgment
disappears and the notification process is reactivated.

</TabItem>
<TabItem value="From Detail panel" label="Detail panel">

When clicking on a resource outside of its selection box in the **Resources Status** page, the **detail panel** for this resource appears on the left.

It is possible to **Acknowledge** a status from the **detail panel**, the buttons to do this is located below the list of tabs.

The following window appears:

![image](../assets/alerts/acknowledged.png)

- If the **Sticky** box is checked, the acknowledgment will be
maintained in case of a change of Not-OK status (e.g.: DOWN to
UNREACHABLE or WARNING to CRITICAL). Otherwise, the acknowledgment
disappears and the notification process is reactivated.
- If the **Notify** box is checked, a notification is sent to the
contacts linked to the object to warn them that the incident on the
resource has been acknowledged (if the contact
possesses the activity acknowledgment notification filter).
- If the **Persistent** box is checked, the acknowledgment will be
maintained in the case of a restart of the scheduler. Otherwise, the
acknowledgment disappears and the notification process is
reactivated.
- The **Comment** field is generally used to provide the reason for the
acknowledgment. It is mandatory.
- If the **Acknowledge services attached to hosts** box is checked,
all the services linked to the host will be acknowledged (option
visible only if we acknowledge a host).
- If the **Force active checks** box is checked, a command will be
sent to the scheduler to recheck the resource as soon as possible.

</TabItem>
<TabItem value="From real time monitoring" label="From real time monitoring">

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Original file line number Diff line number Diff line change
Expand Up @@ -42,6 +42,7 @@ There are several ways to define downtime:
2. Use one of the following methods:
- Select the object(s) that you want to define downtime on, and then click the **Set Downtime** button above the list of resources.
- Hover over the resource you want to define downtime on, and then click the **Set Downtime** icon that appears on the left.
- Open the Detail panel of the resource and click on the **Set Downtime** button below the tabs.
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![image](../assets/alerts/resources-status/dt-hover.gif)

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