This project was developed by Alabama Liquid Snake
BOTIC is a privacy-aware chatbot used to handle ticketing system messages.
The project consists of two parts, both applied to an arbitrary ticketing system. BOTIC preemptively warns a customer if a message that they are going to post contains any personal information. The message should then be analysed and if the chatbot (trained on historic ticketing data) can reply with a suggestion or follow up question, it should do so without exposing any personal customer information.