PHP Web based Contact Center for UA e-commerce businesses based on Asterisk with live connections to Ukrainian local Distributors to monitor in-stock items
Fetching status of in-out of stock item
Agents connecting to serve customers and placing orders
Placing orders and order management system
Comprehensive Statistics with focus on customer engagement and business KPI's
To install
- Install asterisk
- configure agent phones
- copy this project to your server and bind folder to Apache web server
- in browser open http://yourip/admin # will open index.php
- add operaors and configure system with DB parameters etc
- in browser open http://yourip/internal_portal # will open index.php
- login as operator with credentials configured at Admin
- start serving customers