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NetSuite: Update startTime and endTime with updateCallLog #63

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merged 7 commits into from
Dec 30, 2024
Merged

NetSuite: Update startTime and endTime with updateCallLog #63

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50c240e
NetSuite: Update startTime and endTime with updateCallLog
SushilMallRC Nov 27, 2024
ce5d766
Reverse merge main
SushilMallRC Dec 24, 2024
4ba486b
Remove log
SushilMallRC Dec 25, 2024
80cd7ab
Rebase CallMetadataUpdate branch and apply changes
SushilMallRC Dec 27, 2024
2dde3e8
Remove console
SushilMallRC Dec 27, 2024
717cee5
feat: support to save ai note
embbnux Dec 30, 2024
1778976
chore: fix tests
embbnux Dec 30, 2024
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73 changes: 70 additions & 3 deletions src/adapters/manifest.json
View file
Open in desktop
Original file line number Diff line number Diff line change
@@ -1,5 +1,5 @@
{
"serverUrl": "unified-crm-extension.labs.ringcentral.com",
"serverUrl": "https://unified-crm-extension.labs.ringcentral.com",
"redirectUri": "https://ringcentral.github.io/ringcentral-embeddable/redirect.html",
"author": {
"name": "RingCentral Labs",
Expand Down Expand Up @@ -232,7 +232,8 @@
"display": "Contact",
"value": "contact"
}
],"settings": [
],
"settings": [
{
"id": "insightlyCallLogDetails",
"type": "section",
Expand Down Expand Up @@ -604,7 +605,8 @@
]
}
}
},"settings": [
},
"settings": [
{
"id": "redtailCallLogDetails",
"type": "section",
Expand Down Expand Up @@ -1009,6 +1011,71 @@
"customState": "fillerString,platform=netsuite"
}
},
"settings": [
{
"id": "netsuiteCallLogDetails",
"type": "section",
"name": "Call log details",
"items": [
{
"id": "addCallLogNote",
"type": "boolean",
"name": "Add note to call log",
"defaultValue": true
},
{
"id": "addCallLogSubject",
"type": "boolean",
"name": "Add subject to call log",
"defaultValue": false
},
{
"id": "addCallLogContactNumber",
"type": "boolean",
"name": "Add contact phone number to call log",
"defaultValue": false
},
{
"id": "addCallLogDateTime",
"type": "boolean",
"name": "Add date and time to call log",
"defaultValue": false
},
{
"id": "addCallLogDuration",
"type": "boolean",
"name": "Add duration to call log",
"defaultValue": false
},
{
"id": "addCallLogResult",
"type": "boolean",
"name": "Add call result to call log",
"defaultValue": false
},
{
"id": "addCallLogRecording",
"type": "boolean",
"name": "Add recording link to call log",
"defaultValue": true
},
{
"id": "addCallLogAiNote",
"type": "boolean",
"name": "Add AI note to call log (if available) - Beta",
"defaultValue": false,
"requiredPermission": "aiNote"
},
{
"id": "addCallLogTranscript",
"type": "boolean",
"name": "Add transcript to call log (if available) - Beta",
"defaultValue": false,
"requiredPermission": "aiNote"
}
]
}
],
"platform": "netsuite",
"contactPageUrl": "https://{hostname}/app/common/entity/{contactType}.nl?id={contactId}&source=ringcentral",
"logPageUrl": "https://{hostname}/app/crm/calendar/call.nl?id={logId}",
Expand Down
203 changes: 160 additions & 43 deletions src/adapters/netsuite/index.js
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -5,6 +5,7 @@ const { parsePhoneNumber } = require('awesome-phonenumber');
const { parse } = require('path');
const { getTimeZone } = require('../../lib/util');
const { get } = require('shortid/lib/alphabet');
const { secondsToHoursMinutesSeconds } = require('../../lib/util');

function getAuthType() {
return 'oauth';
Expand Down Expand Up @@ -247,27 +248,12 @@ async function findContact({ user, authHeader, phoneNumber, overridingFormat })
}
}

async function createCallLog({ user, contactInfo, authHeader, callLog, note, additionalSubmission }) {
async function createCallLog({ user, contactInfo, authHeader, callLog, note, additionalSubmission, aiNote, transcript }) {
try {
const title = callLog.customSubject ?? `${callLog.direction} Call ${callLog.direction === 'Outbound' ? 'to' : 'from'} ${contactInfo.name}`;
const oneWorldEnabled = user?.platformAdditionalInfo?.oneWorldEnabled;
let callStartTime = moment(moment(callLog.startTime).toISOString());
let startTimeSLot = moment(callLog.startTime).format('HH:mm');
/**
* Users without a OneWorld license do not have access to subsidiaries.
*/
// if (oneWorldEnabled !== undefined && oneWorldEnabled === true) {
// const subsidiary = await axios.post(
// `https://${user.hostname.split(".")[0]}.suitetalk.api.netsuite.com/services/rest/query/v1/suiteql`,
// {
// q: `SELECT * FROM Subsidiary WHERE id = ${user?.platformAdditionalInfo?.subsidiaryId}`
// },
// {
// headers: { 'Authorization': authHeader, 'Content-Type': 'application/json', 'Prefer': 'transient' }
// });
// const timeZone = getTimeZone(subsidiary.data.items[0]?.country, subsidiary.data.items[0]?.state);
// callStartTime = moment(moment(callLog.startTime).toISOString()).tz(timeZone);
// }
try {
const getTimeZoneUrl = `https://${user.hostname.split(".")[0]}.restlets.api.netsuite.com/app/site/hosting/restlet.nl?script=customscript_gettimezone&deploy=customdeploy_gettimezone`;
const timeZoneResponse = await axios.get(getTimeZoneUrl, {
Expand All @@ -280,14 +266,22 @@ async function createCallLog({ user, contactInfo, authHeader, callLog, note, add
} catch (error) {
console.log({ message: "Error in getting timezone" });
}
const callEndTime = moment(callStartTime).add(callLog.duration, 'seconds');
const formatedStartTime = callStartTime.format('YYYY-MM-DD HH:mm:ss');
const formatedEndTime = callEndTime.format('YYYY-MM-DD HH:mm:ss');
const callEndTime = (callLog.duration === 'pending') ? moment(callStartTime) : moment(callStartTime).add(callLog.duration, 'seconds');
let endTimeSlot = callEndTime.format('HH:mm');
if (startTimeSLot === endTimeSlot) {
//If Start Time and End Time are same, then add 1 minute to End Time because endTime can not be less or equal to startTime
endTimeSlot = callEndTime.add(1, 'minutes').format('HH:mm');
}
let comments = '';;
if (user.userSettings?.addCallLogNote?.value ?? true) { comments = upsertCallAgentNote({ body: comments, note }); }
if (user.userSettings?.addCallLogSubject?.value ?? true) { comments = upsertCallSubject({ body: comments, title }); }
if (user.userSettings?.addCallLogContactNumber?.value ?? true) { comments = upsertContactPhoneNumber({ body: comments, phoneNumber: contactInfo.phoneNumber, direction: callLog.direction }); }
if (user.userSettings?.addCallLogResult?.value ?? true) { comments = upsertCallResult({ body: comments, result: callLog.result }); }
if (user.userSettings?.addCallLogDateTime?.value ?? true) { comments = upsertCallDateTime({ body: comments, startTime: callLog.startTime, timezoneOffset: user.timezoneOffset }); }
if (user.userSettings?.addCallLogDuration?.value ?? true) { comments = upsertCallDuration({ body: comments, duration: callLog.duration }); }
if (!!callLog.recording?.link && (user.userSettings?.addCallLogRecording?.value ?? true)) { comments = upsertCallRecording({ body: comments, recordingLink: callLog.recording.link }); }
if (!!aiNote && (user.userSettings?.addCallLogAINote?.value ?? true)) { comments = upsertAiNote({ body: comments, aiNote }); }
if (!!transcript && (user.userSettings?.addCallLogTranscript?.value ?? true)) { comments = upsertTranscript({ body: comments, transcript }); }
let postBody = {
title: title,
phone: contactInfo?.phoneNumber || '',
Expand All @@ -297,7 +291,7 @@ async function createCallLog({ user, contactInfo, authHeader, callLog, note, add
startTime: startTimeSLot,
endTime: endTimeSlot,
timedEvent: true,
message: `Note: ${note}${callLog.recording ? `\nCall recording link ${callLog.recording.link}` : ''}\n\n--- Created via RingCentral App Connect`,
message: comments,
};
if (contactInfo.type?.toUpperCase() === 'CONTACT') {
const contactInfoRes = await axios.get(`https://${user.hostname.split(".")[0]}.suitetalk.api.netsuite.com/services/rest/record/v1/contact/${contactInfo.id}`, {
Expand All @@ -308,7 +302,6 @@ async function createCallLog({ user, contactInfo, authHeader, callLog, note, add
} else if (contactInfo.type === 'custjob') {
postBody.company = { id: contactInfo.id };
}

const addLogRes = await axios.post(
`https://${user.hostname.split(".")[0]}.suitetalk.api.netsuite.com/services/rest/record/v1/phonecall`,
postBody,
Expand Down Expand Up @@ -345,6 +338,7 @@ async function createCallLog({ user, contactInfo, authHeader, callLog, note, add
}
};
} catch (error) {
console.log({ error });
let errorMessage = netSuiteErrorDetails(error, "Error in Creating Call Log");
if (errorMessage.includes("'Subsidiary' was not found.")) {
errorMessage = errorMessage + " OR Permission violation: You need the 'Lists -> Subsidiaries -> View' permission to access this page. "
Expand All @@ -367,9 +361,16 @@ async function getCallLog({ user, callLogId, authHeader }) {
{
headers: { 'Authorization': authHeader }
});
const note = getLogRes.data?.message.includes('Call recording link') ?
getLogRes.data?.message.split('Note: ')[1].split('\nCall recording link')[0] :
getLogRes.data?.message.split('Note: ')[1].split('\n\n--- Created via RingCentral App Connect')[0];
let note = getLogRes.data.message.split('- Note: ')[1];
// const note = getLogRes.data?.message.includes('Call recording link') ?
// getLogRes.data?.message.split('Note: ')[1].split('\nCall recording link')[0] :
// getLogRes.data?.message.split('Note: ')[1].split('\n\n--- Created via RingCentral App Connect')[0];
note = note?.replace(/\n- Summary: .*/, '');
note = note?.replace(/\n- Contact Number: .*/, '');
note = note?.replace(/\n- Result: .*/, '');
note = note?.replace(/\n- Date\/Time: .*/, '');
note = note?.replace(/\n- Duration: .*/, '');
note = note?.replace(/\n- Call recording link: .*/, '');
return {
callLogInfo: {
subject: getLogRes.data.title,
Expand All @@ -392,33 +393,47 @@ async function getCallLog({ user, callLogId, authHeader }) {

}

async function updateCallLog({ user, existingCallLog, authHeader, recordingLink, subject, note }) {
async function updateCallLog({ user, existingCallLog, authHeader, recordingLink, subject, note, startTime, duration, result, aiNote, transcript }) {
try {
const existingLogId = existingCallLog.thirdPartyLogId;
const callLogResponse = await axios.get(`https://${user.hostname.split(".")[0]}.suitetalk.api.netsuite.com/services/rest/record/v1/phonecall/${existingLogId}`, { headers: { 'Authorization': authHeader } });
let messageBody = callLogResponse.data.message;
let comments = callLogResponse.data.message;
let patchBody = { title: subject };
if (!!recordingLink) {
const urlDecodedRecordingLink = decodeURIComponent(recordingLink);
if (messageBody.includes('\n\n--- Created via RingCentral App Connect')) {
messageBody = messageBody.replace('\n\n--- Created via RingCentral App Connect', `\nCall recording link${urlDecodedRecordingLink}\n\n--- Created via RingCentral App Connect`);
if (startTime !== undefined && duration !== undefined) {
let callStartTime = moment(moment(startTime).toISOString());
let startTimeSLot = moment(startTime).format('HH:mm');
try {
const getTimeZoneUrl = `https://${user.hostname.split(".")[0]}.restlets.api.netsuite.com/app/site/hosting/restlet.nl?script=customscript_gettimezone&deploy=customdeploy_gettimezone`;
const timeZoneResponse = await axios.get(getTimeZoneUrl, {
headers: { 'Authorization': authHeader }
});
const timeZone = timeZoneResponse?.data?.userTimezone;
callStartTime = moment(moment(startTime).toISOString()).tz(timeZone);
startTimeSLot = callStartTime.format('HH:mm');

} catch (error) {
console.log({ message: "Error in getting timezone in updateCallLog" });
}
else {
messageBody += `\nCall recording link${urlDecodedRecordingLink}`;
const callEndTime = moment(callStartTime).add(duration, 'seconds');
let endTimeSlot = callEndTime.format('HH:mm');
if (startTimeSLot === endTimeSlot) {
//If Start Time and End Time are same, then add 1 minute to End Time because endTime can not be less or equal to startTime
endTimeSlot = callEndTime.add(1, 'minutes').format('HH:mm');
}
patchBody.startDate = callStartTime;
patchBody.startTime = startTimeSLot;
patchBody.endTime = endTimeSlot;
}
else {
let originalNote = '';
if (messageBody.includes('\nCall recording link')) {
originalNote = messageBody.split('\nCall recording link')[0].split('Note: ')[1];
}
else {
originalNote = messageBody.split('\n\n--- Created via RingCentral App Connect')[0].split('Note: ')[1];
}
if (!!note && (user.userSettings?.addCallLogNote?.value ?? true)) { comments = upsertCallAgentNote({ body: comments, note }); }
if (!!subject && (user.userSettings?.addCallLogSubject?.value ?? true)) { comments = upsertCallSubject({ body: comments, title: subject }); }
if (!!startTime && (user.userSettings?.addCallLogDateTime?.value ?? true)) { comments = upsertCallDateTime({ body: comments, startTime, timezoneOffset: user.timezoneOffset }); }
if (!!duration && (user.userSettings?.addCallLogDuration?.value ?? true)) { comments = upsertCallDuration({ body: comments, duration }); }
if (!!result && (user.userSettings?.addCallLogResult?.value ?? true)) { comments = upsertCallResult({ body: comments, result }); }
if (!!aiNote && (user.userSettings?.addCallLogAINote?.value ?? true)) { comments = upsertAiNote({ body: comments, aiNote }); }
if (!!transcript && (user.userSettings?.addCallLogTranscript?.value ?? true)) { comments = upsertTranscript({ body: comments, transcript }); }
if (!!recordingLink && (user.userSettings?.addCallLogRecording?.value ?? true)) { comments = upsertCallRecording({ body: comments, recordingLink }); }

messageBody = messageBody.replace(`Note: ${originalNote}`, `Note: ${note}`);
}
patchBody.message = messageBody;
patchBody.message = comments;
const patchLogRes = await axios.patch(
`https://${user.hostname.split(".")[0]}.suitetalk.api.netsuite.com/services/rest/record/v1/phoneCall/${existingLogId}`,
patchBody,
Expand Down Expand Up @@ -767,6 +782,108 @@ function netSuiteRestLetError(error, message) {
return errorMessage || message;
}

function upsertCallAgentNote({ body, note }) {
if (!!!note) {
return body;
}
const noteRegex = /^- Note:[^\n]*(?:\n(?!- ).*)*/m;
if (noteRegex.test(body)) {
body = body.replace(noteRegex, `- Note: ${note}\n`);
}
else {
if (body && !body.endsWith('\n')) {
body += '\n';
}
body += `- Note: ${note}\n`;
}
return body;
}

function upsertCallResult({ body, result }) {
const resultRegex = RegExp('- Result: (.+?)\n');
if (resultRegex.test(body)) {
body = body.replace(resultRegex, `- Result: ${result}\n`);
} else {
body += `- Result: ${result}\n`;
}
return body;
}

function upsertCallDuration({ body, duration }) {
const durationRegex = /- Duration: (.+?)(?=\n|$)/g;
if (durationRegex.test(body)) {
body = body.replace(durationRegex, `- Duration: ${secondsToHoursMinutesSeconds(duration)}\n`);
} else {
body += `- Duration: ${secondsToHoursMinutesSeconds(duration)}\n`;
}
return body;
}

function upsertContactPhoneNumber({ body, phoneNumber, direction }) {
const phoneNumberRegex = RegExp('- Contact Number: (.+?)\n');
if (phoneNumberRegex.test(body)) {
body = body.replace(phoneNumberRegex, `- Contact Number: ${phoneNumber}\n`);
} else {
body += `- Contact Number: ${phoneNumber}\n`;
}
return body;
}

function upsertCallRecording({ body, recordingLink }) {
const recordingLinkRegex = RegExp('- Call recording link: (.+?)\n');
if (!!recordingLink && recordingLinkRegex.test(body)) {
body = body.replace(recordingLinkRegex, `- Call recording link: ${recordingLink}\n`);
} else if (!!recordingLink) {
// if not end with new line, add new line
if (body && !body.endsWith('\n')) {
body += '\n';
}
body += `- Call recording link: ${recordingLink}\n`;
}
return body;
}

function upsertCallSubject({ body, title }) {
const subjectRegex = RegExp('- Summary: (.+?)\n');
if (subjectRegex.test(body)) {
body = body.replace(subjectRegex, `- Summary: ${title}\n`);
} else {
body += `- Summary: ${title}\n`;
}
return body;
}

function upsertCallDateTime({ body, startTime, timezoneOffset }) {
const dateTimeRegex = RegExp('- Date/Time: (.+?)\n');
if (dateTimeRegex.test(body)) {
const updatedDateTime = moment(startTime).format('YYYY-MM-DD hh:mm:ss A');
body = body.replace(dateTimeRegex, `- Date/Time: ${updatedDateTime}\n`);
} else {
body += `- Date/Time: ${moment(startTime).format('YYYY-MM-DD hh:mm:ss A')}\n`;
}
return body;
}

function upsertAiNote({ body, aiNote }) {
const aiNoteRegex = RegExp('- AI Note:([\\s\\S]*?)--- END');
const clearedAiNote = aiNote.replace(/\n+$/, '');
if (aiNoteRegex.test(body)) {
body = body.replace(aiNoteRegex, `- AI Note:\n${clearedAiNote}\n--- END`);
} else {
body += `- AI Note:\n${clearedAiNote}\n--- END\n`;
}
return body;
}

function upsertTranscript({ body, transcript }) {
const transcriptRegex = RegExp('- Transcript:([\\s\\S]*?)--- END');
if (transcriptRegex.test(body)) {
body = body.replace(transcriptRegex, `- Transcript:\n${transcript}\n--- END`);
} else {
body += `- Transcript:\n${transcript}\n--- END\n`;
}
return body;
}

exports.getAuthType = getAuthType;
exports.getOauthInfo = getOauthInfo;
Expand Down
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