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This is email analytics based on enron email dataset to analyse the emotion attached with the type of words used. NRC emotion lexicon is used to classify the emotions. This can be used as a customer satisfaction metric which will tell you the mood of the customer.
sebin7tony/Email-Emotion-Intelligence
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This is email analytics based on enron email dataset to analyse the emotion attached with the type of words used. NRC emotion lexicon is used to classify the emotions. This can be used as a customer satisfaction metric which will tell you the mood of the customer.
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